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Very straightforward system and easy to submit claims via the app (though it does takes several weeks for claims to process - hopefully that can be sped up). Love that all his records are in one place. Wish my own health insurance was this easy!

I have had VPI for about 20 years and have been incredibly satisfied. However, I know your policy states claims can take up to a month, but when large vet bills are charged to a credit card, I need to pay that card with the money I receive back from insurance; or, I need to know in a more timely matter that a claim is ineligible for reimbursement so I can make other arrangements. Whenever I have had to make adjustments in my budget to save money, I never ever look to cut VPI- the coverage has been invaluable to me over the years, but improving your turnaround time is something that really needs to happen. I do commend you for the recent option of linking my account with Chase. I am very happy to receive those reimbursements a lot quicker through electronic transfer, but please do something to improve the turnaround time on claims! Regards- Catherine Strull

Super caring, helpful and understanding. Love this company!

Customer Service provided me with the information I requested as well as compassion.

Prompt, friendly, and courteous service. Knowledgeable about policy information and your pet's claim/diagnosis.

Fair pricing and excellent service

I've had a great experience. Claims easy to fill out and get any money back in a timely manor.

The only problem I have is it takes for ever to fax the paper work. I keep getting error messages. And after 4-5 tries it goes through.

The process to submit my pet's claim is very simple. Scan and upload invoices and the pre-filled claim form. I get alot out of my monthly payment. Just had a vet visit of close to $1000 and I was reimbursed almost $700.

The process to submit my pet's claim is very simple. Scan and upload invoices and the pre-filled claim form. I get alot out of my monthly payment. Just had a vet visit of close to $1000 and I was reimbursed almost $700.