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Riley is a very special friend & i feel very secure w/ my pet insurance protection plan we have!🤗

The customer service team at Pets Best is very efficient. They do an excellent good at communicating any delays and my overall experience has been great. It puts my mind at ease when I know this is one area of his treatments I don't have to worry about. Thank you all for your great service.

easy online in submitting a claim and tracking status. I am very pleased in the coverage of my policy

You are always prompt and attentive to my claims. Thank you.

Well worth it.

This is a HORRIBLE company. I signed up for them early on May 9 because my dog's previous insurance associated with her vet's office was too expensive. Of course, the moment this previous policy expired, something cut her paw while on a walk. She had to be taken to the vet the same day that I signed up for her new insurance policy with Pets Best. I had no idea if I would be needing them or not, but I was hoping that no matter what she would be covered that day. I got my bill at the end of the day and told my vet about the new policy and they gave me the documents to submit for a reimbursement. I filed a claim and TWO MONTHS LATER, I am still getting the runaround. I emailed the company and they rather rudely said that my policy didn't actually take effect until THREE DAYS after May 9. So I said that was not transparent of them and they condescendingly explained to me "how insurance works" and said some policies don't take effect that day. Being a grown ass woman, I told them I understood that and that I was simply telling them that that isn't transparent because if that was in the front facing message or the main message given to me the day I signed up, I would have canceled it. I'm canceling my policy just for the sheer fact that the person emailing is rude. Go anywhere else, I know I am.

Excellent customer service!

Very seamless experience

Trupanion is easy to do business with. Claims are paid promptly.

thanks, nice job