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Have a couple large claims for my dog in the past 9 years and have never had an issue being reimbursed

Trupanion has always been prompt, thorough, and fair in responding to claims. They have also been flexible when a claim is not filed in a short time. Service has consistently been friendly and attentive.

For some reason...I can't tell you why...we decided to get Pet Insurance when we adopted this dog...Yuki. She has been with us for about 7 year now, and she has had more medical problems than any dog we've ever had. We have been so thankful that our Pet Insurance has been wonderful at every step of the way. Not once have they balked at a claim, and we have been very happy with the coverage. The only reason I wouldn't give a 10 is that our last 2 or 3 claims have taken a really long time to clear--about 4 weeks. A few years ago, our claims cleared quickly, but now it seems to take a month...that's too bad. Otherwise, I'm happy with this insurance, and every dog I have from now on will be insured.

I signed up for pet insurance through my employer after having assessed the pros and cons financially of obtaining full medical coverage for my fur baby. Although the cons would have won the argument, I did sign up for this coverage and decided that in order for my dog to stay healthy, I would have his teeth professionally cleaned since I’ve not been able ever to brush his teeth. It’s been months now that I submitted the claim and -NOTHING from Nationwide. On paper it seemed like great coverage, in reality it’s been abysmal.

I have 3 dogs insured and have found the plan to be efficient and dependable. it has been a wise investment.

Quick reply to our recent claim for vet services to Milou. The explanation of benefits was also clear, explaining how much is covered and why.

Pets Best made a very stressful time with a sick and dying cat 10 times worse. I will never use them again. I had to follow up on claims (of over $7,000 all said and done) a total of SIX different times. What I was told on the phone and what they showed on their online system/app were frequently two totally different things. The claims process is lackadaisical-- I had to send the same paperwork four different times because each time a new Pets Best representative would tell me they had never received it. 2.5 months after the initial claim was submitted, I STILL have not gotten resolution on any of the 6 claims submitted between then and now, including sadly having to put my cat down. And even then, after submitting final claims for euthanasia, I had to call AND email to have my policy cancelled due to her death. (At which point I was asked AGAIN about the paperwork that had been sent four times prior). Disorganized, unprofessional, and a complete waste of time and money. Look elsewhere!!

Always have been timely and fair in processing claims.

We are very happy with this insurance for our pup!

I would definitely advise anyone who has animals with dog or cat to purchase this insurance. As your animal gets older it seems that they get illness just like humans. One of my dogs were diabetic had to give her insulin daily. Another dog had asthma, had medications for that. Of course they were past the age of 5 years but it was always something. So our new dog is a puppy of 5 months she seems to start getting ear infections. So we received ear drops for her already. LOL This insurance is great so far.