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Customer Service was so friendly and completely honest.

Charlie was adopted at 5 years of age and had been a very healthy dog to that point. We still took our insurance at a friend's suggestion. We have been so grateful that we have had it since he has had three leg tendon surgeries, developed diabetes and recently cataracts requiring surgery. In all cases we have received the financial support from the insurance to enable us to go ahead with Charlie's medical needs. He now sees just fine after going blind. What a joy for all of us.

I love how easy it is to file and check on claims. Always have had great experiences with customer service.

Quick and easy. People I've spoken to have been very helpful

Maggie goes back to day to recheck her ears and feet. We have to get her Alligies meds and Supments.

Very responsive and helpful when addressing questions or concerns

My puppy had her first two visits to the vet three weeks apart. I have been reimbursed already for both visits. I used the VitusVet App to submit the claim. Great overall experience so far.

Exemplary customer service! Wonderful coverage & reimbursements! Especially when your pet is critically sick & u have enough to worry about.

I've had insurance with Pets Best for the last 11 years. While I've had a few claims over the years, it wasn't until last year when I fully recognized and appreciated how wonderful Pets Best is to work with! My 10 year Golden Doodle, Dempsey, had major surgery to remove cancer from his hip and had some subsequent issues during the recovery. The claims were highly involved and somewhat complicated. Each time I had questions or needed assistance with follow up the person on the other line was patient and showed compassion during a very stressful time. They truly understand that for most of us, our animals are our children and feeling their compassion made a very difficult situation easier to navigate. Most recently, Dempsey began to cough suddenly and it only progressed to the point I ended up taking him to the emergency vet at 4:00am. X-rays and tests determined he had sever pneumonia. After spending the night at the emergency vet on fluids, he was able to return home to recover. Within days of submitting the latest claim I received notice that it was processed. I can't recommend Pets Best enough and am eager to recommend them every chance I get! The ease of submission, the prompt turn around and the compassionate voice on the other line make for a great experience every time.

This is my first insurance for an animal. This is my 2nd cairn terrier. It has been wonderful having insurance. It's been terrific!