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Ive been very pleased with the claims I have sent to the insurance for Karlie. They have really helped me afford her upkeep on her health and dental care.

Healthy Paws makes filing claims easy and reimbursement is issued very quickly. Their app also allows you to see what the status of your claim is, and the explanation of benefits on your claim. The customer service is quick to respond to emails and you can speak to a real person on the phone! I am very happy with the service we have received for 10 1/2 years. And we have filed A LOT of claims!

Usually, the claims process goes smoothly and payment is applied to deductible or into my bank account.

I have had my dog insured through Pets Best for approximately 7 years. In the first few years my claims were reviewed promptly and reimbursed partially. While I wasn’t thrilled with only partial reimbursement, it made sense with deductibles and let’s be honest, our dogs run into problems on their own timelines that never match our convenient ones. Now that I have a senior dog, my claims have taken almost two months to be reviewed and subsequently denied. Pets Best has had to “request medical records” from my vets office and stated they were never sent. Asked me to inquire, which I did just for Pets Best to say they never received them. This led to my claims being denied. My senior dog cracked a tooth on a bone (this is what the vet told me) which led to a tooth infection. I treated the infection first, then took her to a different vet (this office didn’t do extractions) to have it looked at. This vet said it had to go, or risk another infection. I asked that they clean her teeth while they had her under for the extraction. I had been doing non anesthetic cleanings because I didn’t want my senior dog put under. I submit my claim and almost two months later have my first expensive claim completely denied stating that it was periodontal disease which is not covered because I did not have her teeth cleaned under anesthesia in the last 13 months. If they would have attempted to contact me or my vet at any point during this review, it could’ve easily been explained. This company is looking for a reason to deny your claims. To add insult to injury, immediately after denying my claim, I got a letter stating they are increasing my monthly premium to $200 due to my pets age and just general use of modern medicine to treat dogs being on the rise. Don’t give this company free money. Put it in a savings account. I was told I could dispute the claim denial. I’m SURE I will be able to have an unbiased review of that claim after my policy cancellation….hah.

My dog was dying (Bruno lived) and needed lots of procedures at the vet. Pets Best made a very difficult time in our family's life way less complicated. We will be lifelong members, thank you

It has been a long journey trying all the meds for Inca. But none worked so we are left with having to do the radiation. We are doing labs on Monday and treatment will follow the next week if the labs are good. From the beginning and each step Pets Best has been great with support concern and quick processing of our claims. I am so greatful I made this choice years ago. Thank you Pets Best for your compassion, and kindness and quick processing of our claim. BTW I told my friends about Pets Best as my choice before I had this experience So glad I did. Thank you again. Ann E, Colorado

Pet+Us very responsive, provide great explanation and reasoning behind claim decisions. Would recommend them to any pet owner.

I knew having pet insurance was the smart thing to do for my rescue spaniel mix. After doing some research, I chose Pets Best for their variety of options and competitive pricing. Easy to select the plan I wanted. It was a plus that they integrated with my Care Credit account, which I use at my vet all the time. When I submitted my first claim, I thought it would take a couple of weeks. My dog saw the vet on Tuesday for a wellness exam and Rx refill, I submitted the claim later that day, and my reimbursement was applied to my Care Credit account on Friday! No confusion, no hassle, so simple and seamless! Great service, highly recommended.

Pets Best has been Great for us. We have two dogs covered with them, have filed claims on both, and never an issue. I go into my account, file a claim, I'm notified that they processing, a couple days later I'm notified that it was approved, and a couple days later the money is in my bank account. I'm so glad we picked Pets Best from all the insurance options, so easy to work with.

Thy don't reimburse according to their policy and when they send you a check, you have no idea how they got the measly amount they came up with. There is no explanation and the person answering the phone has no knowledge about any aspect of a policy and cannot answer any questions. I don't want this to happen to anyone else.