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It's not often I write about first class service, but in this case, I thought it was important to share my experience as this company is awesome on several fronts, policies offered, customer relations and more. I have been a customer for years but never filed a significant claim as I have been fortunate until recently when my German Sheperd required surgery to remove a mass from her side, then came the bill, then came Nationwide, in both cases it was a home run, great surgeon and great coverage. Wait, it gets better, once my claim was submitted via website, I got a response within 48 hours that it was received and were processing the claim then three days later the reimbursement was ready and would be electronically sent within 24-48 hours, that's a wow, extremely impressed. I would also like share the outstanding service I got at the customer care center in Orlando, Emily, she was great, she walked me thru the process to set up the electronic payment account, trust me, it wasn't easy as I'm not a computer buff but with her extreme patience and expertise we got thru it, she was great. So bottom line is, I'm a happy camper, it's a hard find today to find such high-end service, they really are on our side. Thanks to all, it's helping me deal with a bad situation, really appreciate it.

I’ve been with pets best for years without filing claims. 2 years ago I filed a claim when my dog got an auto immune disease. Not only did they fight me every step of the way to get reimbursed but now they double the monthly cost every year. It takes months to get reimbursement and now I’m stuck paying either $300/month for one dog who is generally healthy or cancelling altogether. They seem great at first but like all insurance companies, in the end all they want is a profit without having to pay out.

I had ensured my dogs, and the first month I did report the vet visit, and they reimbursed me a good amount of the bill I paid for it.

After eight years as a Pets Plus Us customer, I'm incredibly disappointed with the recent changes and lack of communication I've experienced. What started as a reliable insurance provider for my furry friend has transformed into a frustrating and potentially predatory service. The initial shock came when I noticed a premium didn't come out of my bank account. Upon calling Pets Plus Us, I was informed that my policy was discontinued and I hadn't opted into their new coverage. The problem? I never received any notification of this significant change. This lack of communication alone is unacceptable for a long-standing customer. However, the real issue lies in the details of the new plan. I was offered a policy with drastically reduced coverage – a drop from $5000 per incident to a mere $3000 annually total. This represents a massive decrease in protection for my pet. To add insult to injury, this downgraded coverage comes at a higher price, nearly $30 more per month than my previous policy. When I raised my concerns with Pets Plus Us, I was essentially told that this severely limited plan was my only option. Furthermore, they informed me that if I chose to explore other plans or insurance providers with better coverage, any prior vet visits – even for common issues like vomiting or accidental ingestion – would be considered pre-existing conditions. This is a blatant attempt to strong-arm loyal customers into accepting a subpar product with significantly reduced benefits. This tactic feels incredibly disingenuous and borderline unethical. To penalize customers for exploring better options after unilaterally changing their policy is a terrible practice. It leaves me questioning the integrity of the company and its commitment to its customers. My loyalty of eight years has been met with a complete lack of transparency, a significant reduction in coverage, and thinly veiled threats. While I understand that companies can change their policies, the way Pets Plus Us has handled this transition is deeply concerning. I'm left wondering how this is even legal, and more importantly, I'm incredibly disappointed that this is how Pets Plus Us treats its long-standing customers. Be warned: what appears to be a reliable and trustworthy insurance provider can quickly become a source of frustration and financial burden. I highly recommend carefully reviewing your policy and exploring all available options before committing to Pets Plus Us.

"Our dog Izzy had her annual physical. She's getting older so the bill was high but Pets Best did reimburse us for some of the cost and that was helpful."

My beautiful girl had unknown health issues and Pets Best did not hesitate to reimburse me as we travelled to specialists and several vets for a plethora of tests. They were responsive to our claims and stood by our contract. I am thankful to have had them by our side. Our girl passed over the rainbow 🌈 bridge and they were immediate and kind in refunding the unused premium we paid. Thank you Pets Best, you made our search for an answer possible.

We’ve had Met Life 2 years or so, excellent experiences, easy online processing, claims reimbursed within a week or so , very important customer service is great . We’ve had several emergency room visits they were covered and Drs. Appointments , blood work and meds covered . I’d recommend MetLife 💯percent ..

I thought submitting claims might be a hassle but it wasn't. I took a picture of my itemized invoice. I got reimbursed to my care credit card about 2 business days later. That simple! I would definitely recommend Pet's Best insurance.

Pets Best is easy to work with when filing a claim. They have approved almost every claim we have sent in. They get your refund to you quickly directly to your bank account.

Healthy Paws is the first/ only pet insurance we have ever used, so I can’t compare to others but we have been very happy over the past 7 years. Our dog recently had ACL surgery and the day after I submitted the claim It was approved and we were reimbursed our 80% soon after. The response time is quite fast and correspondence when needed has been pleasant and efficient. Very helpful with coverage for medicines, illnesses and injuries.