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Pets Best makes it very easy to file a claim through the app. When I needed to speak to someone, they were very helpful, kind, and knowledgeable.

In January of 2024 I got Embrace pet insurance for my dog, after he had knee surgery on his left knee. The policy stated that there would be a 6-month waiting period before any orthopedic claims could be made. They requested and received in February of 2024 my vet records clearly showing he had knee surgery. In February of 2025 my dog required surgery on his right knee, it was over the 6-month waiting period, so I submitted the invoice. After 5 weeks they said it was a preexisting condition and sent a list of other issues that would not be covered. At no point in the year since they had his medical records did they send me a note that his left leg had anything to do with his right leg. I bought the insurance for peace of mind - they should have said once they got his records what they considered a preexisting condition. I would have shopped elsewhere for insurance. This is not only poor business practice but fraudulent since they had the information about his left leg operation over a year ago.

Thank goodness for Pet's Best! Grizzly wasn't feeling right, I was at work so my husband took him to the ER vet and they brushed it off saying it was likely a Gl bug and did no testing. I got home from work and knew something wasn't right so l brought him right back and demanded they did further testing because I knew something was very wrong. Sure enough he had colonic torsion, a medical emergency that is life threatening and needs emergent surgical intervention. I rushed him to the only ER vet in the area with a board certified surgeon on call at 2am and by some miracle they saved him. He's alive and okay today. The vet bill was out of this world but thanks to Pet's Best I didn't have to think or worry about money because I knew they had my back. I could just focus on my Grizzly getting the prompt treatment he needed and a smooth recovery afterward which is how it should be. Thank you so much Pet's Best! The process is also incredibly easy and not daunting to submit your claims. It's just one less thing to worry about when you have other, bigger things on your plate with your pets.

Our 8-year-old Great Dane was diagnosed with an adrenal gland tumor a year ago. Because of Pets Best she was able to get lifesaving surgery, without it we would have lost her within weeks. A year later, she was diagnosed with osteosarcoma and is now undergoing radiation and chemotherapy to help us have her here for as long as possible. The peace of mind knowing we can do the most up to date procedures and treatments without having to worry about the expense is priceless. We have six dogs and Pets Best has been amazing; they have paid every claim that we have submitted and now that we are established, our claims are paid within days of submission. I can't say enough good things about Pets Best.

"We have a wonderful almost 6-year-old Siberian husky, and she never had a single issue until last summer when she stuck her whole face in a porcupine :-(( we had just signed up for Pets Best, and we're so grateful to have them reimburse us for the Emergency Vet at 2 AM! Two months later, out of nowhere, Ember was diagnosed with a soilborne bacterial infection in her gut, and it has proven to be an extraordinary challenge to overcome. Additionally and possibly related, she developed an infection in and around her eyes; another complicated issue to address. Our claims have been expensive and extensive, and Pets Best has been absolutely incredible!! With everything finally resolved (we hope) we have referred every dog (and cat) owning friend that we have to Pets Best. Our daughter, with two golden retrievers ages 10 & 5, uses a different company and isn't nearly as happy as we are, even though it is more expensive. She will soon be getting a new dog, and can't wait to switch to Pets Best! We couldn't be more impressed with the extraordinary service they provide, the kindness, compassion, and professionalism of their phone staff, including their emergency call in option. They are quick to respond and if there is a delay, they communicate the reason clearly. It's an absolutely wonderful company and we will NEVER use anyone else. I hope that we can stop incurring charges!! Thank you thank you thank you, Pets Best!!!

"I decided to get the Accidents and Injury insurance for my 8year old Chihuahua mix, last year and I paid $108 for the whole year, which if you break it up, it ended up being $8/month. I was out walking with my dog, and a dog broke loose from its fenced patio (and was tied up too), and came and attacked my dog. She sustained a bad bite wound, which resulted in my going to the Alliance Emergency Vet that night. The bill was about $1,300 and after I filed a claim with Pets best, I got $915 reimbursed back to me. Quite a deal! Very worth it. I was able to add my bank account so when the reimbursement came in, it was just directly deposited to my bank account. This is my first time with pet insurance, but I am sure glad that I got it! "

Was able to do everything needed and it was taken care of inadequate manner and had a great time thank you.

My dog had an ear infection that required a visit to the vet. I submitted a claim which included the exam, lab tests, and medication. I received a email immediately saying that my claim had been received and about two days later, another email came saying I was been reimbursed for the vet visit. I think the money was deposited in my bank account a few days later. I was pleased at how quickly this all occurred.

We Love Pet's Best insurance! The ease of submitting a claim is wonderful. Recently I have noticed a shortened processing time for claims as well with my last one for a medication reimbursal being processed in less than 24 hours! We HIGHLY recommend Pet's Best....They have been wonderful in caring for our Husky/Rat terrier mix, Miss Maggie Blossom! If you are considering adding a fur baby to your family I highly recommend Pet's Best Insurance!

My 8 year old Corgi mix needed ACL surgery. Pets Plus Us was very quick in approving, and paying for, all preliminary exams, x-rays, blood work, etc. I sent them an estimate prior to the surgery. the surgery was on a Saturday and the insurance money was in my account before the end of the week. You can't ask for better service than that,