5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
Verified
1
out of 5
really?
i can't believe this company has received nothing but positive reviews. i am yet to receive a check from them.
they have never notified me when my claim is being questioned. their directions on submitting more information
is paltry.
i've heard from several neighbors that they have never received a payout, as well. is feeling like a huge waste of
my money and time.
- INSURER: Healthy Paws
- VETERINARIAN: VEG brooklyn
- POSTED: 05/01/2023
- BY: lori
- BREED: Hound
- AGE OF PET: 0 - 3
5
out of 5
Pets Best is an Outstanding company
Pets Best has been incredible. They made the claim process so easy. All we had to do was upload the bill. Pets Best communicated with the vet and got all the medical records. They kept me apprised of the status of my claim with frequent emails. The contract we signed with them was easy to understand and they stood by everything they'd promised to deliver. It was an incredible experience and I highly recommend them.
- INSURER: Pets Best
- VETERINARIAN: Aldrich Vet
- POSTED: 05/01/2023
- BY: Kathleen
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
My best friend Embur is very happy with the wonderful representatives always kind and very Knowable.
My best friend Embur is very happy with the wonderful representatives always kind and very
Knowable. I have recommended TRUPANIAN to many friends and family
- INSURER: Trupanion
- POSTED: 04/30/2023
- BY: Judy
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
everyone there has always been so nice and understanding and knowledgable thank you for being so kind to us humans and our fur babies
everyone there has always been so nice and understanding and knowledgable thank you for being so kind to us humans and our fur babies
- INSURER: Trupanion
- POSTED: 04/28/2023
- BY: Jean
- BREED: Mixed breed
- AGE OF PET: Over 11 years
5
out of 5
Great and worth while
I have only had this insurance about a year through my job and it was the best decision i have ever made. It should not have taken me this long to get a plan. I have only had one misunderstanding with this plan it was solved in no time.
- INSURER: MetLife
- VETERINARIAN: Baldwin Harbor Animal Hospital
- POSTED: 04/27/2023
- BY: Keri ann
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
1 comments
POSTED: | BY: Healthy Paws Customer Service
Lori, We’re sorry you are not satisfied with your plan. Your initial claim was denied due to missing information. We were in need of your pet's complete medical records and did not receive them, as such the claim was closed. We sent multiple notification emails to you noting that the claim needed documentation in order to be completed. We also sent your veterinary clinic multiple requests asking for records. Please note that when the necessary documents are received we can gladly open the claim for review. Your other claim was denied due to the invoice items falling under one of your plan's limited exclusions. The Healthy Paws Team