5
out of 5
Verified
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5
out of 5
Verified
Melissa was very helpful but had to escalate the call to Lauren the manager and customer service in seattle and Lauren was able to answer all my questions concerning rate increase.
Melissa was very helpful but had to escalate the call to Lauren the manager and customer service in seattle, and Lauren was able to answer all my questions concerning rate increase. Five factors are considered and veterinary charges in my area are a big contributing factor. Lauren was on the phone with me for over an hour It was a difficult call, but labor intensive on her part. I understand everything now and I'm still happy with Trupanion. I needed to have increases in premium explained to me. Over, and over! Finally ? It made sense to me. Lauren was very polite and patient. Thank you for your excellent customer service and very helpful suggestions to lower our rates by raising our deductible. Our pup, Emmett, thanks you too. We will continue coverage.
- INSURER: Trupanion
- POSTED: 10/27/2021
- BY:
- BREED: German Shepherd
- AGE OF PET: 7 - 10
5
out of 5
Verified
Keeping my Cocker in good shape
I have recommended your service and now another member in my household has your insurance for his new cocker that came from the same long time breeder as my cocker.
- INSURER: Trupanion
- POSTED: 10/27/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Fancy and I really appreciate Trupanian
Fancy has been having a sick spell for a few months. Trupanion has been a blessing with assisting with testing and medication. We could not have done it without Trupanion. I don't know what we would have done otherwise.
- INSURER: Trupanion
- POSTED: 10/20/2021
- BY: Lyland
- BREED: German Shepherd
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
Verified
evey time I call with a question or a concern whoever I speak to is always very professional and very friendly.
evey time I call with a question or a concern whoever I speak to is always very professional and very friendly. They answer my question no matter what it is and always put my mind at ease regarding the concern of my dogs.
Everyone is so nice and takes the time to answer all my concerns I appreciate their help and the knowledge they provide.
- INSURER: Trupanion
- POSTED: 10/15/2021
- BY:
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
I have always had an awesome experience with help from Trumpanion representatives.
I have always had an awesome experience with help from Trumpanion representatives. They always seem ready to help, and wish the best for me and my dogs.
- INSURER: Trupanion
- POSTED: 10/05/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3