My experience with Trupanion is that the customer service associates are very nice BUT the claims experience is VERY NEGATIVE as I have found that NO is their usual reply requiring utilizing an appeal process which is always emotional.
My experience with Trupanion is that the customer service associates are very nice BUT the claims experience is VERY NEGATIVE as I have found that NO is their usual reply requiring utilizing an appeal process which is always emotional. If I had to do over again I would not have signed up for Trupanion's pet insurance.
- INSURER:
Trupanion
- POSTED: 09/14/2022
- BY: Steven
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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Happy With The Service
Simple procedure to submit a claim and received a next day response. That is good service.
- INSURER:
Trupanion
- POSTED: 09/13/2022
- BY: Scott
- BREED:
- AGE OF PET: 0 - 3
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Claim Submissions
It is easy to submit a claim and you have his doctors on file.
- INSURER:
Trupanion
- POSTED: 09/12/2022
- BY: Victoria
- BREED:
- AGE OF PET: 0 - 3
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Great company.
Great company. Reimbursements are really fast. They show true compassion for your pet.
- INSURER:
Trupanion
- POSTED: 09/12/2022
- BY: Raymond
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Over the years Trupanion has consistently provided excellent and quick benefits to my cats.
Over the years Trupanion has consistently provided excellent, and quick, benefits to my cats. I wouldn't be caught without their coverage.
- INSURER:
Trupanion
- POSTED: 09/07/2022
- BY: Jorie
- BREED: Siamese
- AGE OF PET: 0 - 3
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Trupanion was very knowledgeable about dog allergy problems and about my dog's upcoming knee surgery.
Trupanion was very knowledgeable about dog allergy problems and about my dog's upcoming knee surgery. They advised me to send my bill for allergies and my estimate for surgical repair to his tibia so they could get back with me regarding coverage. The lady seemed to have my dog's best interests at heart and offered me some much needed information regarding out-of-pocket expenses and will call me back with more data after reviewing the planned operative repair. The lady was very pleasant and understanding.
- INSURER:
Trupanion
- POSTED: 09/03/2022
- BY: Doris
- BREED:
- AGE OF PET: 7 - 10
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Saves money when necessary
Saves money when necessary
- INSURER:
Trupanion
- POSTED: 08/24/2022
- BY: Carol
- BREED: Toy Poodle
- AGE OF PET: 7 - 10
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Fast and amazing
I am so thrilled with Trupanion. Their customer service is great. I put in a claim for my dog and had an email with the amount that was being refunded to me in about 48 hrs. I HIGHLY recommend Trupanion. It couldn't have been any easier to submit my claim and get a refund. Thank you Trupanion for making this process so easy.
- INSURER:
Trupanion
- POSTED: 08/19/2022
- BY: Judi
- BREED: Affenpinscher
- AGE OF PET: 0 - 3
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Enrollment
Enrollment was quick and easy
- INSURER:
Trupanion
- POSTED: 08/19/2022
- BY: Jason
- BREED: Pomeranian
- AGE OF PET: 0 - 3
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