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My two kiddos have been on Trupanion since 2011. Their claims have always been handled in a quick manner, usually via e-mail. I appreciate the fact that when I need to talk to a human one is always available via mail. Service is efficient and friendly. I'm so grateful to have Trupanion insurance for my pets.

Once a claim is established, Trupanion acts quickly.

I have always had wonderful experience with trupanion. They are fast and great customer service. I will never go without pet insurance again. Thank you

So far so good with everything. Price convenience and coverage.

Overall the process was VERY easy. The ability to upload the bill was easy, follow up on the website was not easy to see where the review was at, the claims page just noted "under review". The only issue I had was where the payment was sent. I had two different vet bills and I did ask that payment be sent to the vet's directly. Whoever cut the check sent the entire claim about to 1 of the clinics. When a customer care rep called to check in, even she could not tell me where and what about was being sent. This has delayed the process as the check now has to be re-issued to me to properly distribute the funds. However, overall the process was easy and when I do talk to someone they are very caring.

All went well as usual just took too long to process and get paid back.?

I work at a animal hospital and can say that Figo is the best insurance company out there. Submitting claims is a breeze with the AI assistant. Reimbursement time is short. What is covered and what is not is very clear and if there is a question the answer comes quickly. I have my senior dog and my two kittens insured and plan to keep it that way!

Trupanion is always unfailing prompt, efficient, courteous, and helpful.

Very satisfied with Nationwide and their professionalism, helpfulness and claim processing.

The combination of Nationwide Pet Insurance and a good veterinarian is a winner.