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We don't have to use our pet insurance often, but when we do, everyone is always helpful and friendly!

We don't have to use our pet insurance often, but when we do, everyone is always helpful and friendly!

I have a pup less than a year and a half who's had to have two surgeries, one last year and one this year already, and Embrace paid quickly beyond my deductible. They communicate well and the system is user friendly and easy to find information. If I had one complaint it is the form that must be filled out by the vet or surgeon. I really hate bothering them with this type of thing. It's administrative and they are super busy. I would hate to know that my vet was late in dealing with my dog because they were filling out a form. I should be able to fill it out and send in the appropriate receipt(s). Mostly am very happy with the service and the price is fair.

I have verified that embrace received all documentation supporting my claims over 7 (yes 7) times. I have driven to my vet's office and sat on the phone confirming they've received the fax. I have requested and received a confirmation email stating embrace has everything they need. 2 days ago I called again and confirmed that all documentation is there and being reviewed by the claim person. Just today I received notification that my claim has been processed. I log in and it say the claim was cancelled due to lack of information. It has been a month since I submitted all paperwork, endless calls and confirmations and now this??? Unbelievably frustrated with me experience. Get it together embrace!

Recently, our 6 year old boy was diagnosed with hip dysplasia and we were absolutely SHOCKED. We started noticing a "bunny hop" and some hesitation when playing ball so we decided to go for XRAYS. Our local vet had "never seen anything like it" and said it was so bad he wasn't sure if anything could be done. You can imagine the sheer panic. We moved forward with an appointment to get a second opinion and to our relief, the second opinion vet believes he can be fixed. We have an appointment with a surgeon to confirm and to also schedule what we believe to be a double rear total hip replacement. We submitted the claim for the first XRAY visit and were told by Embrace that all future specialist visits and anything related to this diagnosis would be covered. After being through so much already, it was such a relief that we can move forward with getting our boy the treatment and care he deserves. Thank you to the Embrace team for your support both now and in the future!

Since day one, wellness and illness coverage has been fantastic. Even after my dog was misdiagnosed Embrace worked with us to re-classify previous claims that were not paid under the policy and honored them. They supported us through the illness process and through the confusion time. Their response and processing time is very good. Customer service, phone and online options are excellent.

Charges were over $2,000 & they are still coming. Thankful we decided to get pet insurance! We are retired. Without it we would have had to amputate our 6 month puppy's leg. Only a few vets do the surgery he needed and it is very expensive. I would recommend Pet Best insurance to anyone who cares about their pet and their wallet. So worth the monthly charge.

My labrador had an accident at the trainer's that required emergency surgery. It took almost 6 weeks for my claim to be processed! First it was denied because Embrace put the wrong date on claim. Second, they requested her medical history from the wrong fax number. When I called to correct the problem they wouldn't allow me to send them the records.

Having Embrace in place was the greatest feeling ever. When we recognized our pup had been bit by a copperhead snake, we were in a position to focus on getting our boy back to 100% as opposed to worrying about the $ involved. We were able to get Rocky the treatment he needed in the time he needed it, glad Embrace has our back!

I've never had an issue with ASPCA. From basic checkups to unexpected visits they've always been prompt in responding to claims and reimbursing me on time.