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Everyone is very helpful, patient and professional. They will go to all lengths in order to resolve any issues or questions you may have.

Everyone is very helpful, patient and professional. They will go to all lengths in order to resolve any issues or questions I may have.

It is always a pleasure to speak with Trupanion's reps. They are very compassionate and understanding.

Nationwide has been laughable. First off the rates continue to go up and up and up every year. Every time I call to see why it has gone up, the CSR's just say cause the dog is getting older. They put you on hold and repeat the same thing over and over. They say what you want to hear. They are like robots. They will say it will go up every year, but nothing drastic, but it keeps going up and up. By the time your dog gets to be old enough, the rate was DRASTIC! There is no loyalty at all whatsoever. Even if you've been with Nationwide since the dog was 8 weeks old, it will still go up cause the dog is getting older. Joke. Secondly, filing a claim is painful. it takes up to at least 10-14 days to get an answer. It could be the simplest claim and it takes weeks to get an answer. No way it should take this long. When i get a new dog, I will unfortunately be going through someone else. I don't care if your pitch/slogan is that we were the first Pet Insurance company, blah, blah, blah. That sounds good, but so does showing loyalty to your customers. It just isn't there. Since no loyalty is shown, I will take my $100 a month elsewhere. For what you are paying monthly, it's not worth it. I have a high maintenance dog (English Bulldog), and with what you are paying over the life of the dog and the increase in rates every year, you are not getting your money's worth. If the rates state the same or went up every other year or something along those lines, it would make sense. Again, no loyalty is shown. You are just another customer. They punt you'll to the side of the road, and move on.

My pup got an ear infection. I filed the paperwork very quickly and easy to get reimbursed. I received money in less than a week. Very helpful and efficient!

As I've emailed before, you guys have been fantastic throughout all the time I had you. And you made this last visit with my bestest puppy easier despite the fact that I lost him. Of/when I ever get another dog, I'll certainly be back and I've recommended you to everyone I know.

We purchased the ASPCA pet insurance when we realized what we currently had wasn't great. We currently donate to the ASPCA and while I was enrolling I was told that since we donate, we get an additional 10% off of our premiums! Bonus! My dog tore his ACL, and even though it took a bit of time, the claim was paid exactly how I anticipated! Nice job ASPCA!

Excellent pet coverage - submitting the claims is very easy and the reimbursement arrives quickly and hassle free. I definitely recommend!

Love the 24/7 service. All representatives are very pleasant and helpful. Easy to file claims. Very responsive to claims.

Gisela is the third dog I have insured with VPI/NATIONWIDE. Having insurance assures that routine care is not overlooked or postponed. My dogs are healthy and happy. Neither one of us is afraid to see the Vet or the bill.