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After losing my furbaby Bradley in March of 2018, and adopting two bonded dachshaunds -- I knew that I was going to invest in Pet Insurance with my new babies, Mario and Lucky. I had spent nearly $3,000 in the last steps of Bradley's life and sadly he lost that battle. I wanted to make sure that if a crisis came upon me again, that I would have the peace of mind dealing with it. So i set about investigating many insurance companies. I narrowed my search to the top 3 rated companies. One of those was FIGO. As i researched each of them, evaluated the options and the premiums quoted -- it became clear that FIGO came out on top for me. Mario and Lucky had clean bills of health and no per-exisiting conditions. Their premiums paid in advance were $450 per year -- which included a $500 annual deductible and 100% coverage after that. I was at peace. Knowing that should a health issue come up -- I would not have to worry about the financial impact upon my decisions. In August of last year, Mario become ill with a hernia, that had progressed and there were bladder issues. Sufficed to say that he was hospitalized and had to undergo a bladder recission and procedure to attached some of his organs to his abdominal wall to avoid the herniated area. The diagnosis, ER visits, and surgery amounted to nearly $8,000. I submitted the claims and within 4 days, I was reimbursed fully (minus a couple reimburseable expenses). They even reimbursed me for changing my airfare to return home from vacation. The hernia repair needed to postponed until January 2019. Just last week, Mario had the surgery, recovering now, and I submitted the $3360 claim -- and it was paid within 3 days. I can never thank FIGO enough. I may never need the insurance again, hopefully, for either of them. But 2018 has made me grateful for the purchase of the insurance and has made me a FIGO client for life. They are amazing and I recommend them to anyone looking for great pet insurance!

It seem like most of my claims need me to follow up and call someone. I have had your company for many years, it's time consuming to get claims paid. This last claim I was told no invoice yet their was an invoice. Your company is most difficult to work with. The only way my claims get paid is when I go to a supervisor, She always gets it done. The claim in question has not been paid

Very satisfied. Claim was handled promptly and full explained.

Our dog has had a mysterious bladder infection which has led to multiple vet visits, tons of expensive medicine and many rounds of testing. The only easy thing about this experience was the support we got from Nationwide - easy filing system, and consistent financial support when we needed it most.

Excellent

If you could pay into PayPal that would be easier, even easier than filling out the bag details. Thanks for a great service ! Dominique

My dog recently had surgery for a torn ACL, followed by a fracture of the same leg. The coverage was great and gave us one less thing to worry about.

As stated above. EXCELLENT

Our young Labrador suddenly developed recurring head tremors one evening. Our vet advised to immediately take him to the vet emergency service and we were subsequently referred to a local pet neurologist given continued tremors and age of our puppy (10 months). This was a traumatizing and difficult thing to have happen and we were grateful to have secured Figo insurance as it enabled us to have the necessary neurological testing done for proper diagnosis and treatment for our beloved puppy. Figo did an amazing job in quickly processing our claim, and fulfilled everything they had committed as an insurer. We did a lot of shopping around, and chose Figo based upon reviews and coverage options, and are incredibly grateful we did! Figo is an outstanding company that stands by their word, and fulfills their commitment to our beloved pets. I highly recommend Figo insurance to all pet owners!

Communication with Trupanion is wonderful. Everyone I've spoken with is very polite and kind