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We have been very pleased with the years we have had our pets insured. It has been a significant benefit especially when a medical emergency has occurred with one of our fur babies. They only thing we would recommend as a change is coverage for allergy testing. Our one baby has horrible skin allergies and the cost to determine the allergy is very expensive.

Unfortunately, this coverage doesn’t cover much of anything for which my dog needs medical attention. Spent over $3500 at vet last year, almost $700 in insurance premiums, and got barely $400 covered.

Best pet insurance. Great coverage, Easy to claim and fast reimbursement.

Hurley was not eating or drinking. Was advised to take him to the emergency vet for X-rays. Filed my claim a day after he was released. Got my refund in a week. Very thorough and prompt!

After losing my furbaby Bradley in March of 2018, and adopting two bonded dachshaunds -- I knew that I was going to invest in Pet Insurance with my new babies, Mario and Lucky. I had spent nearly $3,000 in the last steps of Bradley's life and sadly he lost that battle. I wanted to make sure that if a crisis came upon me again, that I would have the peace of mind dealing with it. So i set about investigating many insurance companies. I narrowed my search to the top 3 rated companies. One of those was FIGO. As i researched each of them, evaluated the options and the premiums quoted -- it became clear that FIGO came out on top for me. Mario and Lucky had clean bills of health and no per-exisiting conditions. Their premiums paid in advance were $450 per year -- which included a $500 annual deductible and 100% coverage after that. I was at peace. Knowing that should a health issue come up -- I would not have to worry about the financial impact upon my decisions. In August of last year, Mario become ill with a hernia, that had progressed and there were bladder issues. Sufficed to say that he was hospitalized and had to undergo a bladder recission and procedure to attached some of his organs to his abdominal wall to avoid the herniated area. The diagnosis, ER visits, and surgery amounted to nearly $8,000. I submitted the claims and within 4 days, I was reimbursed fully (minus a couple reimburseable expenses). They even reimbursed me for changing my airfare to return home from vacation. The hernia repair needed to postponed until January 2019. Just last week, Mario had the surgery, recovering now, and I submitted the $3360 claim -- and it was paid within 3 days. I can never thank FIGO enough. I may never need the insurance again, hopefully, for either of them. But 2018 has made me grateful for the purchase of the insurance and has made me a FIGO client for life. They are amazing and I recommend them to anyone looking for great pet insurance!

It seem like most of my claims need me to follow up and call someone. I have had your company for many years, it's time consuming to get claims paid. This last claim I was told no invoice yet their was an invoice. Your company is most difficult to work with. The only way my claims get paid is when I go to a supervisor, She always gets it done. The claim in question has not been paid

Very satisfied. Claim was handled promptly and full explained.

Our dog has had a mysterious bladder infection which has led to multiple vet visits, tons of expensive medicine and many rounds of testing. The only easy thing about this experience was the support we got from Nationwide - easy filing system, and consistent financial support when we needed it most.

Excellent

If you could pay into PayPal that would be easier, even easier than filling out the bag details. Thanks for a great service ! Dominique