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I've been a customer for only a few months but I've found customer service prompt and easy and reimbursements have been fast.

I had my Chihuahua/Pomeranian, Pancake for a couple years. I started looking for insurance on him after seeing a friend almost not be able to afford to have her pet taken care of after an accident. After doing my research, I chose Healthy Pets. They have been wonderful. A few weeks ago, Pancake developed bladder stones which required surgery. He had great doctors who filled out the insurance forms and faxed them for me. It was filed the day before Thanksgiving and I received the reimbursement check the following Monday. I was amazed at the service being reimbursed in less than a week after my furbaby's surgery when it was a holiday week. After that, I received an email from Healthy Paws to check on how Pancake was doing after surgery! Now that is service!!! I am glad I chose Healthy Paws.

My English Mastiff got very sick this past August. She ended up with pneumonia. She had to spend 2 nights at the emergency animal hospital and then had to spend another night at her vet. The bill all together was around $2,000 and Embrace covered more than half of the bill. I am glad that I decided to get the Embrace Insurance. I think it is a good thing to have for your animals.

covered smokeys wellness exam at 80% which was great and also when mimi had both ears infected and had to be hospitalized pd great on that too

My 6 month old puppy was acting strange and we took her to the Emergency clinic. It was neurological and they kept her overnight. She was treated for toxicity. This is our first pet and we were so sad and anxious. Unfortunately, you need insurance when something bad happens and you are an emotional mess. Fortunately, I contacted Healthy Paws about submitting a claim the next day. The process was so easy and they were so responsive! My puppy is doing much better and I am grateful that I invested in pet insurance with Healthy Paws. Kudos!! (Btw, I work for an auto insurer, so I know how insurance customers should be treated...)

We've had Embrace for years, and have never had anything but amazing communication and service at every level. If there was a delay in processing a claim, we were informed that the claim was in process but that things were taking a little longer than expected. In most instances the claim was promptly paid once our deductible was met - IN FULL! Having the peace of mind they give me in case something unforeseen occurs is priceless to me!

We have had coverage for nearly three years now and I never thought we would need to use it. Unfortunately our Labradoodle, Briggs was diagnosed with Addison's disease in June 2012. From the diagnostic tests to continuing treatment, our plan has reimbursed a majority of the extensive costs. Thankfully Addison's is manageable and ASPCA is becoming more user friendly with online claim submissions and the option to have the reimbursement deposited directly into your bank account. I highly recommend everyone get insurance for their pet!

Murphy, a yellow Lab, has had several stressful events in his short 2 1/2 year life. First he jumped, twisted and landed on his left hind leg. He tore his ACL and needed surgery. The next medical procedure was an allergy test which required a day in the hospital. The latest and scariest of all Murphy was hit by a car. After going to the emergency room for a probable punctured lung, it was determined he was to be watched carefully and sent home. At this time he is doing fine. During all of the doctor needed care, Healthy Paws was there for us. They are prompt, considerate and caring. I am so very happy I found them.

This is so much better than human medical insurance!! I submitted a claim form which had part well and part ill services on it. They wrote me and explained they would be splitting the claim into 2 claims and promptly processed each one and paid out very quickly. I would have expected them to reject the claim and make me resubmit them separately, but instead they took care of it and I didn't have to waste time. Soooo appreciated!

Our 'Belle' developed a Bacterial folliculitis and we had many bills for her. I submitted all that I had and got an $1100 refund. So glad I had Trupanion. I will have more bills and special food so Trupanion is a necessity. I would recommend them to my friends and anyone else who would ask.