Find and read reviews with confidence

Reviews Reviews

With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 
3

out of 5

Big fish tries to get over on little fish

***LONG POST ALERT BUT WORTH THE READ*** I had a policy with Embrace for several years. My policy included 80% reimbursement with $300 deductible and covered wellness care also. Last year my dog got sick, vomiting frank blood and I took him to the emergency vet where he was diagnosed with gastric ulcers. I proceeded to take him to his primary vet for follow up and they confirmed the findings of the emergency vet. I gathered all of my documents, bills, and claim form, submitting those to Embrace. Embrace denied my claim citing "pre-existing" due to his kidney disease. I reached out to both the emergency vet and his primary vet to inquire. Both veterinarians confirmed the ulcers were NOT related to the kidney disease. I submitted those letters to Embrace and they still denied my claim. Eager to prove my case, I filed a 1st and 2nd appeal. Embrace submitted for a independent exam in which the examiner stated "the ulcers COULD be related to the kidney disease but could also be related to another disease with similar symptoms." Again they denied me as I argued their position is speculative. Wanna know what I did? I sued them in small claims court and I WON!!! The judge agreed that Embrace's position was speculative and not rooted in facts when two licensed veterinarians confirmed the illness to be unrelated to kidney disease. When I pointed out to the judge that Embrace had also violated their policy provisions, the judge awarded me 3% interest for the past 5 months. So do yourself a favor, SUUUUUUUUE! Insurance companies get over all the time because they know people don't want to spend the money to fight against them. The beauty about this pandemic, your court case can be held from the comfort of your living room. I give them a 3 star because I've had other claims that did not involve potential pre-existing injuries and those claims were paid without a problem. I'm honest & I'm fair.
  • INSURER: Embrace
  • POSTED: 02/26/2022
  • BY: AISHA
  • BREED: Yorkshire Terrier
  • AGE OF PET: Over 11 years

Did you find this review helpful?

Yes No
5

out of 5

Verified

Amazing!

I don't even know where to start. Every customer representative with whom I speak are not only so knowledge about the insurance policy and the claim process, they are also caring and always express their sincere concern about my Henrik during tough times. Henrik has just gone through surgery on both of his knees and has been recovering, all in the time span of two months. The claim process is as easy as can be. Answer a couple of questions on the online form, submit it and the claim is processed in two days. Your payment is then in your bank account immediately after that. I honestly do not know if Henrik could have had these two surgeries without Trupanion. I know that I would want to, but I don't know if financially I could. There are not enough words to thank Trupanion.
  • INSURER: Trupanion
  • POSTED: 02/26/2022
  • BY: Katherine
  • BREED: Miniature Goldendoodle
  • AGE OF PET: 7 - 10

Did you find this review helpful?

Yes No
5

out of 5

Super easy

Easy to use and not too long to get the money back
  • INSURER: Pets Plus Us
  • POSTED: 02/26/2022
  • BY: Shannon
  • BREED: Labradoodle
  • AGE OF PET: 7 - 10

Did you find this review helpful?

Yes No
5

out of 5

Verified

Very supportive and helpful team!

Very supportive and helpful team!
  • INSURER: Trupanion
  • POSTED: 02/26/2022
  • BY:
  • BREED:
  • AGE OF PET: 7 - 10

Did you find this review helpful?

Yes No
2

out of 5

Verified

overcharge

Billed incorrectly and several weeks to refund the overcharge
  • INSURER: Trupanion
  • POSTED: 02/26/2022
  • BY:
  • BREED: Mixed breed
  • AGE OF PET: Over 11 years

Did you find this review helpful?

Yes No
5

out of 5

Verified

Trupanion is my choice

Fast and friendly service with valuable benefits.
  • INSURER: Trupanion Canada
  • POSTED: 02/26/2022
  • BY:
  • BREED: Miniature Australian Shepherd
  • AGE OF PET: 7 - 10

Did you find this review helpful?

Yes No
5

out of 5

Verified

Fast accurate and easy!

Fast, accurate and easy!!! No problems at all, claim was processed right away and didn’t have to wait more than 5 minutes or so. Highly recommend to one and all that own pets.

Did you find this review helpful?

Yes No
5

out of 5

Verified

Quick and easy

Quick and easy
  • INSURER: Trupanion
  • POSTED: 02/26/2022
  • BY:
  • BREED:
  • AGE OF PET: 7 - 10

Did you find this review helpful?

Yes No
5

out of 5

Verified

Good experience

Good experience

Did you find this review helpful?

Yes No
5

out of 5

Verified

A terrific company and top notch customer service.

A terrific company and top notch customer service.
  • INSURER: Trupanion
  • POSTED: 02/26/2022
  • BY:
  • BREED:
  • AGE OF PET: 7 - 10

Did you find this review helpful?

Yes No

Get a quote today

Leave a review