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I would appreciate getting more timely feedback due to my large expense. Recently you have been waiting the full 30 days. Or payment gets sent to the payment center and they seem to hold it a while until I'm notified (I'm on the direct deposity)

The claims process is very user friendly and I received a prompt response. It would be beneficial if the claim that was mailed listed what my deductible is and what my plan covers.

Happy to have emergency and preventive care insurance. We have used both options for our now 1year old dog. Helps to keep expenses down and also spreads out cost of routine vaccines/etc. reimbursement process is online and straightforward.

A great coverage of Pixie’s incidental care needs not discounted by her regular wellness plan! X-rays are always expensive, but this took the sting out of it. And, review and payment was pretty fast and efficient.

Nationwide has always handled any claims i have made in a timely fashion, and pays them relatively quickly.

With the rising costs of medical care for our beloved animals it is so reassuring to have insurance from Pets Best! I submitted my claim and less than 24 hours later we had our EOB and were reimbursed! I is comforting to know if we have a big bill Pets Best will have our backs! Thank you so much!

Healthy Paws is the best insurance. We insured our puppy because she was a rescue and I wasn't sure if she came with any health problems. Luckily, she didn't, but she had a freak tendon injury that resulted in an unexpected surgery. Healthy Paws covered 80% of everything, and even sent us an email to follow up to see how she was doing. It is super easy to submit claims, and the turnaround time for reimbursement is very short. I've never had to haggle with them; and everything that they said was covered has been covered exactly as explained. I was on the fence about pet insurance, but Healthy Paws is truly a fantastic company and a great pet insurance policy.

Our dog Jem recently needed spine surgery and insurance covered a good chunk of the cost! They even covered the cost of the MRI. Without the surgery Jem would have been paralyzed. She is doing much better now and is walking normal again. Thank you Nationwide!

My dog was attacked by some wild animal. I submitted three claims in all, and after the annual deductible, all costs were paid. I wish I could have submitted my claim by email, but my scans of the vet bills didn't go through, so I had to mail them. That slowed down the payment but I liked being able to check on the website to see the status of the claim

Hannah had an allergy flair up that progressed to a skin infection. She was miserable and ended up at the vet MULTIPLE times during the holidays. The bills stacked up and the allergy med was very expensive. Add repeated office appointments, ear meds and skin sprays all un expected expenses during a time of year where budgets are already stretched--it was a situation that easily could have played Grinch to our Christmas spending. Thankfully, Nationwide allowed QUICK email form submission and prompt reimbursements. I was able to easily manage the care Hannah needed at our regular vet and not worry about the expense being a hardship for the family.