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Processing of claims is easy and fast. The company is actually super at processing! My main complaint is the cost. I thought the original cost was high but it has gone up each and every year. I do understand an increase as a dog gets older.. but this year it went up $600.00. I have not renewed yet because of the over 30% annual increase for the same coverage. Since my dogs vet bills are actually down this year, not sure it's worth it. I understand insurance is for the unforeseen needs but $1800.00 a year is a lot. I love my dog but on a fixed income, not sure it's doable this year.

I really do love nationwide pet insurance, it is easy to use and submit claims through the app. However, they do take quite some time to pay out on the claims I submit.

I have never had a bad experience dealing with customer service representatives. They are always super friendly and helpful, and ask how Sonny is doing.

Great service and quick coverage to our claims - THANK YOU! Far better service then my own medical coverage - LOL !

Wonderful coverage and experience

A bit slow in the beginning to pay claims for my puppy but have picked up the pace.

Our beagle, Beau, has always been sore around his hind, near his tail, and he occasionally "hops" on one leg when he walks. We know he is more painful than usual when his tail doesn't come up - it just hangs - and when he limps and moves very slowly. Recently he has been going for laser treatment/acupuncture and it has helped him so much it's like a miracle! And even better, Nationwide has covered the cost so far, and we are very grateful.

We have been with Embrace Pet Insurance for almost 4 years. The claims are SO easy to submit, and the company is super easy to get in touch with. They have amazing customer service and always get back to us incredibly fast. We have been VERY pleased and will stay with Embrace for years to come.

Overall I'm pretty satisfied with your service. However, it's taking almost 5-6 wks to be reimbursed.

The customer service was excellent and claims were settled promptly.. My husband and I are on a fixed income which is why we purchased coverage in the event of an illness. We never want to make life and death decisions for our pets based on money, only on quality of life. We feel very fortunate that our coverage turned out to be excellent.