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Our pet insurance has literally been a lifesaver. It removes cost concerns from the equation when faced by decisions as to how to treat an illness, an injury (in our puppy’s case), or a bad choice (also our puppy's case). We’re very grateful for the coverage, and glad we made the choice long ago to cover each of our furry family members this way! The only thing I have to say that is even remotely negative is that the claim seems to sit in a black hole for a bit longer than you might expect... we got acknowledgment of receipt of the claim, and then I could check online anytime to see that it was still processing - but it took 3 - 4 weeks to complete and get our reimbursement (which was very quick and easy).

Thank you for allowing us the coverage to get the medical care she needs when she needs it. It’s appreciated.

I would highly recommend this insurance. It's been very helpful. In fact im gettiing another dog and am going to add him to this policy

! A real lifesaver. Owning Aussies (3) at a time it can be pretty hectic at time. Customer service is outstanding.

Daisy became ill suddenly requiring emergency care, over $ 700 spent on visits and medicine. Thank goodness for pet insurance....fast, reliable a wonderful investment!!!!

I went into policy knowing they do not do well visits which was fine with me! When my Maggie got really I’ll, she had alternative medicine acupuncture, chiropractic, and other stuff, after she passed I submitted all here sick visit bills from about 2014 to 2018 and they paid over $3000.00 for her illness ! So if you became a pet owner and can’t afford well visits , good dog food and shots this is not the right insurance, but if you need help when they are sick it’s terrific! I’m a firm believer in taking care of your pets but sometimes things can get really bad and expensive, then this is the best policy! I just reviewed Nationwide and many people complain about not getting re-imbursed and if they did the policy jump up significantly, not Trupanion, I highly recommend this company!

Processing of claims is easy and fast. The company is actually super at processing! My main complaint is the cost. I thought the original cost was high but it has gone up each and every year. I do understand an increase as a dog gets older.. but this year it went up $600.00. I have not renewed yet because of the over 30% annual increase for the same coverage. Since my dogs vet bills are actually down this year, not sure it's worth it. I understand insurance is for the unforeseen needs but $1800.00 a year is a lot. I love my dog but on a fixed income, not sure it's doable this year.

I really do love nationwide pet insurance, it is easy to use and submit claims through the app. However, they do take quite some time to pay out on the claims I submit.

I have never had a bad experience dealing with customer service representatives. They are always super friendly and helpful, and ask how Sonny is doing.

Great service and quick coverage to our claims - THANK YOU! Far better service then my own medical coverage - LOL !