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Have had my puppy insured for about a year now. She recently had to have a pretty major surgery on her knee. The customer service I received was amazing. They were very interested in what was going on with the dog and were quick to reimburse. The most impressive part was once the claim was done and taken care of they followed up just to check in and see how the dog was recuperating. Would highly recommend them!

Be sure to list a bank account to send money directly, I didn't do this and waited at least three weeks longer than necessary to receive my reimbursement. Apparently, my check was sent and then returned to Embrace for unknown reasons and they had to cut me another check after I called asking where my check was. I received the second check for $2809.00 two days later. When it's that much money, it matters. The ability to check on claims online is convenient and the customer service representatives are very friendly and helpful. I would have rated a 10 but had to wait for the big check and the first person I spoke with didn't follow up with me. This is my first experience with pet insurance, although I've had Embrace Insurance for five years for my dog. I've heard very few other companies actually pay much if anything.

I recently took my 2 year old cat, Sirus, to the vet for a skin problem. During his physical examination, it was discovered that he had developed a heart murmur since his last exam. A blood test specific for feline hypertrophic cardiomyopathy was performed, which came back abnormal, so a cardiac ultrasound was performed (under sedation, due to his aggressiveness), which thankfully showed no HCM. Once again, Trupanion came through for us! They promptly paid 90% of the submitted charges after reviewing the documentation. I have used other pet insurance companies over the years, and so far Trupanion has been the best!

I recently took my 2 year old cat, Sirus, to the vet for a skin problem. During his physical examination, it was discovered that he had developed a heart murmur since his last exam. A blood test specific for feline hypertrophic cardiomyopathy was performed, which came back abnormal, so a cardiac ultrasound was performed (under sedation, due to his aggressiveness), which thankfully showed no HCM. Once again, Trupanion came through for us! They promptly paid 90% of the submitted charges after reviewing the documentation. I have used other pet insurance companies over the years, and so far Trupanion has been the best!

Murphy my three year old Lab seems to have his share of mishaps. He recently developed a fever, became lethargic, refused food, and developed diarrhea. He was drooling profusely with constant panting. We took Murphy to the ER for an examination. The Veterinarian determined, after x-rays, blood tests and routine examination, that Murphy had eaten something that had poisoned him. Murphy was sent home with fluid under his skin to bring down his fever, antibiotics and anti-diarrhea medicine. Murphy is now feeling much better he is back to his old self. The cost was considerable, but with the excellent coverage from Healthy Paws and their prompt payment, Murphy's mom only had to worry about getting him well again. I applaud the professionalism and sincere concern Healthy Paws demonstrates each time Murphy scares his mom.

Healthy Paws has been simply fantastic. They have paid out many thousands of dollars in claims for my dog, mostly due to the diagnosis and treatment of Addison's disease. They process the claims very quickly, send a check quickly, and they have never, ever tried to stiff me on a claim (can't say the same for my previous pet insurer). Their customer service is terrific. I especially like that they inquire about how your pet is doing after anything that seems significant. They just seem like they really care about your pet. I have nothing but great things to say about them.

I have both the Wellness coverage and accident/illness coverage for my 2 dogs. Luckily, we have not had to use the accident or illness policy. The Wellness policy has been easy to use, and they have handled all of my claims quickly and easily.

I have had the accident/illness coverage for my 2 dogs for about 3 years now. I am happy, happy, happy with it!They quickly let you know that they received your claim and then usually within 2 weeks, they let you know the claim is paid (or applied to the deductable). I have never had pet insurance before, but am so happy I decided to purchase it now! It has paid off greatly. I can rest easy knowing that if anything happens to my girls, I will be able to afford to have whatever needs done to be done! Thank you, Embrace!

Our almost 10 mo old Leonberger, Lizzie, ruptured her cruciate ligament while she was playing out in our yard. She started limping and the next day an she wouldn't put any weight on it. I knew it was serious and was devastated for her and for us. She is a beautiful, sweet, potential show puppy whom I brought into our family not only to be a family member but to add some diversity to my line of Ch Cherrywood Leonbergers which I have been raising and showing since 1990.I have been very impressed with the professionalism, compassion and caring attitudes from the staff at Healthy Paws. My claim was settled quickly and the staff was so nice to work with, asking how Lizzie was doing and wishing her well. I will definitely be putting their information into the puppy packs that go home with my puppy buyers and highly recommend the company.

Trupanion has always paid my claims in a timely manner & have yet to decline anything that I have submitted. By far the best pet insurance company that I have worked with, & as a veterinary practice manager I have worked with many. I highly recommend them!