5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
I don't really like the Trupanion organization but that's no reason to blame it on Ines.
I don't really like the Trupanion organization, but that's no reason to blame it on Ines. She was lovely. I hate the Trupanion email messages when they brag about how much money they've paid out when I haven't received ONE DIME!!
- INSURER: Trupanion
- POSTED: 06/07/2023
- BY: Michele
- BREED: Mixed breed
- AGE OF PET: Over 11 years
5
out of 5
Verified
I had a recent emergency and having Trupanion was the only way I could have gotten Venture the care I needed.
I had a recent emergency and having Trupanion was the only way I could have gotten Venture the care I needed. It helped financially significantly. I called the phone line 5-6 times during the process and each time everyone was very considerate, kind, helpful, and seemed to care about Ventureâs well being. They answered every single one of my questions until I understood everything. Outstanding service.
- INSURER: Trupanion
- POSTED: 06/07/2023
- BY: Taryn
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
Professional and knowledgeable
Professional and knowledgeable
- INSURER: Trupanion Canada
- POSTED: 06/07/2023
- BY: Jakub
- BREED: Mixed breed
- AGE OF PET: 0 - 3
5
out of 5
Verified
1
out of 5
Verified
Disappointed
I submitted my claims for my dog diesel back in the middle of April and am just now receiving a response. And to add to my frustration, his claims were denied claiming it was a preexisting condition! This is absurd. He had a totally separate eye problem than what he is currently experiencing and I do not agree with this at all. Extremely disappointed in this company
- INSURER: Trupanion
- POSTED: 06/07/2023
- BY: Caprice
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Raven was very helpful as called me back on the concern that no one actioned my claim in over 2weeks and I was promised a response call from the previous rep.
Raven was very helpful as called me back on the concern that no one actioned my claim in over 2weeks and I was promised a response call from the previous rep. Raven took the time to follow back to me to ask is I recieved a follow up to the claim being resubmit and I advised yes and thank her for following up.
- INSURER: Trupanion Canada
- POSTED: 06/07/2023
- BY: Brian
- BREED: British Shorthair
- AGE OF PET: 0 - 3