5
out of 5
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5
out of 5
5
out of 5
Extremely professional
All Trupanion staff that I've talked to have been very professional, knowledgeable and extremely helpful. It has lightened my distress over my pet's condition.
- INSURER: Trupanion
- POSTED: 01/17/2018
- BY: Joan
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
5
out of 5
5
out of 5
Pets Best was there for me when my dog was injured.
My dog was diagnosed with a ruptured ligament and back problems. They were wonderful to provide whisker docs for support and claim reimbursement and also preauthorization for surgery. I would highly recommend them!
- INSURER: Pets Best
- POSTED: 12/30/2017
- BY: Diane
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
So happy, great company, they really care.
Great company. No hassles with claims, fast payment and a joy to have. Even reversed a decision when vet disagreed. When does that happen other places. So polite on phone and helpful. I have 5 dogs.one is very ill. So glad for them. It's a real load off of us knowing there is help with his care without arguing over every bill. We can just concentrate on our boy. They even helped with his wheelchair and custom leg brace.
- INSURER: Embrace
- POSTED: 12/26/2017
- BY: Claudia
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
I'm so grateful for Embrace, as they have helped my dog and my family rest easy!
Originally, I had debated on taking out pet insurance, but I'm SO GLAD that I did. You just never know when something can go wrong. My pets are definitely my kids and I would do anything to help them. Embrace's pet insurance helped more than I could ever imagine. My dog isn't in pain anymore, and we didn't have to go into debt for his surgery. Every time that I called or e-mailed Embrace for help or advice, they were VERY friendly and helped me feel so much better about everything. This was definitely a GREAT decision!
- INSURER: Embrace
- POSTED: 12/15/2017
- BY: Melissa
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
5
out of 5
Helpful representatives
My dog just had surgery and I had to refile the claim as vet's office only submitted the estimate and Trupanion's representative was helpful on advising me how to resubmit the claim so I can receive payment.
- INSURER: Trupanion
- POSTED: 12/05/2017
- BY: Fran
- BREED: Malinois Belgian Shepherd
- AGE OF PET: 7 - 10
5
out of 5
Excellent customer service
Each and every time I have called Trupanion (been a customer for many years!), I've experienced excellent customer service -- friendly people who have a smile in their voices.
- INSURER: Trupanion
- POSTED: 12/05/2017
- BY: Margaret
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10