The customer service is always available and very helpful and supportive.
The customer service is always available and very helpful and supportive. It feels great to have my fur baby protected. The insurance covers so much and for a good price.
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Great Customer Service
The representative was very polite , helpful. Answered my questions. Genuinely wanted to help.
- INSURER:
Trupanion
- POSTED: 06/07/2023
- BY: Yvonne
- BREED: Russian Blue
- AGE OF PET: 0 - 3
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I've been a customer for over 13 years!
I've been a customer for over 13 years! Your training department does a good job stressing to be polite and caring. Caring with a capitol C. Usually, a pet is sick when a customer is calling, so having a person who seems to really CARE makes you feel like you are not alone, during the frustration and agony of dealing with one's pets' illness. This visit with Jared was over closing my account with one of my dogs who passed away in a 6-dog tragedy in Salt Lake City from what the state thinks is blue algae poisoning. Efficiency is also what you do well. Your employees are trained well (that isn't the case in a whole lot of businesses in today's world)!
- INSURER:
Trupanion
- POSTED: 06/07/2023
- BY: Barbara
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
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A must have for every pet owner
Trupanion is a service every pet owner should have . It is truly gives you peace of mind when it comes to your fur babies health . Claims are very easy and automatic. Worth every penny
- INSURER:
Trupanion Canada
- POSTED: 06/07/2023
- BY: Andrea
- BREED:
- AGE OF PET: 0 - 3
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Knowledgeable informative helpful.
Knowledgeable, informative, helpful.
- INSURER:
Trupanion
- POSTED: 06/07/2023
- BY: Sandi
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Trupanion has always responded quickly & reimbursed quickly as well!
Trupanion has always responded quickly & reimbursed quickly as well!! Always Very Courteous & Efficient!! Thank You Trupanion!!!
- INSURER:
Trupanion
- POSTED: 06/07/2023
- BY: Marcia
- BREED: Maltese
- AGE OF PET: Over 11 years
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Nothing but good things to say
Other than a few issues with getting my invoices uploaded due to a change in software, I have no complaints about the processing of my claims. My dog was recently diagnosed with a very rare type of cancer and from the beginning of the diagnosis until his surgery, I have understood what would be covered, what would not be covered, and what my co-insurance would be.
- INSURER:
Trupanion
- POSTED: 06/07/2023
- BY: Elisa
- BREED:
- AGE OF PET: 0 - 3
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Other than it taking longer than usual I never have had a problem with Trupanion
Other than it taking longer than usual, I never have had a problem with Trupanion
- INSURER:
Trupanion
- POSTED: 06/07/2023
- BY: Gina
- BREED:
- AGE OF PET: 0 - 3
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Great customer service went the extra mile by calling my Vet while O was on hold to have them review my claim.
Great customer service, went the extra mile by calling my Vet while O was on hold to have them review my claim.
- INSURER:
Trupanion
- POSTED: 06/07/2023
- BY: Christopher
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Claim total below deductible.
Our dog, Tilton, developed an ear infection. The total treatment cost was well under the policy deductible. Even so, Trupanion kept a running total of costs, in the event that the costs eventually exceeded the deductible. Good job, and very pleased.
- INSURER:
Trupanion
- POSTED: 06/07/2023
- BY: Mark
- BREED:
- AGE OF PET: 0 - 3
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