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I made my claim and after a few weeks I stared getting email stating that they were very busy, running behind, and that they were attempting to contact my Vet. The next email said that they tried to get a hold of my Vet but they were not responding, if they did not respond my claim would be denied. I called my Vet and they said no one from any insurance had attempted to pull information from my file, that if they had they would most certainly give it. The next email from Pets Best said my claim was completely denied, that the Vet never responded. They never once asked for my assistance, called me, or talked to me. Pets Best did not respond to any of my email. My cats issue was an emergency visit, he was very ill because his back teeth became infected. All the visits, meds, x-rays, and surgery added up to several thousand dollars. I was not expecting much, but to be flat out denied for all of it when my cats life was in peril with a choice of let him suffer or do all that I could really hurt financially. To not get any assistance from a policy that cost quite a bit really disappoints me. The should not call themselves Pets Best, they are greedy crooks.

Having pets best in my corner really gives me relief when it comes to my dog

I submitted a small claim knowing it would go against my deductible, but wanting to know how the claim response was. It was better than my own personal insurance in clarity, timeliness, and interaction with my (pet's) provider. Wow!

Tootsie is on thryoid medication which has been a lifesaver for her -- she has lost weight, has more energy, and is more alert. Having PetsBest insurance helps with monthly medication costs plus the periodic bloodwork. Every month I submit the claim and it is promptly processed and deposited into my checking account. PetsBest is the BEST! Thank you.

I highly recommend HealthyPaws Pet Insurance for any pet parent considering health insurance. They have excellent customer services and an easy-to-use app. They provide plans to fit your budget, with provides excellent coverage, an easy-to-submit claims process, efficient review of claims, and extremely fast reimbursement. I highly recommend HealthyPaws for any pet parent considering health insurance for their pet!

Avoid at all cost

Excellent service, simple to submit a claim. They covered everything according to the plan without any delays. We received the reimbursement before the credit card bill came in. I have two dogs that are insured through healthypaws and I highly recommend this service. It really offers a "peace of mind" when unexpected health issues occur with your pets. Jasmine just had TPLO surgery, and it really took the financial implications out of the equation when deciding what to do about her knee injury. I will always have this service as long as I have pets in the home

We've had 2 claims this year for our fur baby and both were for surgeries with significant costs incurred. Having the insurance helped greatly in covering those costs and we cannot recommend MetLife highly enough. The claims were handled promptly and efficiently and the process stress free. Thank you MetLife!

Our fur baby needed knee surgery and our local vet referred us to MedVet of Northern Virginia in Manassas - the best referral we've ever received. The surgery was a success, our girl is recovering extremely well and we continue to be amazed at the level of care and involvement exhibited by the entire staff to us. The true testament to the treatment and service comes from Lilliah herself - she hates going to the vet. And I mean HATES, as in crying and full blown temper tantrums. Except for MedVet. She goes in with tail wagging and just about stands on her head to get Dr. Coisman's attention the entire time he's performing the follow-up exams and taking to us about her progress. Her behavior alone is the greatest referral. Thank you MedVet!

Our dog Sophie recently had extensive surgery. The Pets Plus Us claim was very simple to file and the payment arrived in a couple of days. This definitely eased the burden of a very expensive surgery. I would recommend Pets Plus Us to any pet owner.