Find and read reviews with confidence

I have had this insurance now for 7 years and every time I have filed a claim I have been 100% happy with the result

This is the first time I have had pet insurance so I didn't know what to expect if a claim came up. My dog woke up one day and wasn't able to walk. After many tests he needed surgery on a herniated disc. This was an expensive procedure. Over $7,000 including the MRI. All claims were paid in a very timely manner. It was the easiest process you could imagine to be reimbursed most of those charges. Embrace is an efficient and well run insurance company that I would highly recommend to anyone. Thanks!!

Recently, we've been noticing a trend to quickly categorize claims as "wellness" and be declined. A follow-up call is placed and after a few weeks the claim is processed correctly. This latest claim is no exception. Our dog had a urinary tract infection two months ago and the claim was paid properly. The veterinarian stated protocol dictates that blood work be taken two months after finishing the medication to make sure the infection is completely gone. We had the necessary test done, it was coded as follow-up to a previous problem, and the claim was rejected as a wellness claim. If we were not monitoring closely (as we unfortunately have learned to do), this would have been the end of the story. A phone call was made to reiterate what the veterinarian wrote down and the claim was reconsidered and paid. This sort of service didn't was unbelievable until recently. It seems something is changing in either personnel or policy at Embrace Pet Insurance. Premiums keep rising and service is getting a little careless.

It's hard enough worrying about Chupitou when she is ill. Trupanion makes it more bearable by handling a large chunk of the finances for me.

It's hard enough worrying about Chupitou when she is ill. Trupanion makes it more bearable by handling a large chunk of the finances for me.

I have been so impressed with my experiences with Pets Best. They have actually given me more than I expected, do it incredibly quickly, and are extremely pleasant. I could not be happier. I have had three pets that have received claims, and they have always been incredible.

My dog, Mateo, a nearly 5 year-old yellow Lab, has only one speed when he's off leash: full out. He's an avid ball chaser, frisbee catcher and swimmer, who goes at one or all those activities just about every day, rain or shine. So, it wasn't a complete surprise when he tore the CCL in both knees. Thankfully, I had insured him with Embrace when he was still a canine toddler. The TPLO surgery to both knees was more than $6,000, and Embrace paid 80% within 2 weeks, plus charges for the pre-op appointments with his 'regular' vet and follow-up prescriptions. This is the first time I've insured a pet, and it will be one of the first things I do with all subsequent furry companions. Embrace reviewed my claims quickly, direct deposited the allowed amounts into my bank account, and checked with me, by email, to make sure everything was handled according to plan. I think Embrace is a terrific company, and I plan to be a client for a long, long time!

I've never had vet insurance before. So glad I got it. Embrace has been great to work with and have done everything they promised. We had a cancer scare this year and it such a relief to be able to get the workup we needed without freaking out about the cost. (All is well!)

I have had healthy paws for a few years now and haven't really had to use it so I wasn't sure how it would all work. Then my dog ruptured a disk in his spine leaving his back legs paralyzed. He spent the night in the emergency room and the next day he went into surgery. The whole thing ended up costing $5300. I still would have went through with everything even if I didn't have insurance for him but its a breath a fresh air to get that check. Also I sent the claim in and a week later I had my check in hand. They sent me a message asking how oscar was after his surgery. They really treat you like family!

Our policies have already saved us over a thousand dollars. From a routine dental turning into a major extraction (extra/compacted teeth) to tests and a specialist visit for a puzzling internal issue. I do wish some more routine preventative care was covered--such as dental cleanings and while I understand that office exams for a wellness visit would be exempt, I think that a specialist visit should be covered. Overall however, I am very pleased with Trupanion. The claim process is simple and turn around is very fast. I also like that you have the option to set your own deductible--and can change it at any time.