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Pets Best makes filing a claim, navigating the site for important information and understanding the status of a claim super easy! No one loves buying insurance, but when a company stands behind their product, offers outstanding customer service with prompt reimbursement, and has a superior web interface, you can't ask for anything more. I've carried two policies with Pets Best for more than 3 years and wouldn't go anywhere else.

I was a little shocked that it will take 4-6 weeks to process the claim due to your staffing problems.

I was a little shocked that it will take 4-6 weeks to process the claim due to your staffing problems.

The call helped me to understand how the insurance actually works and how the deductibles are calculated

The call helped me to understand how the insurance actually works and how the deductibles are calculated

The representative with whom I spoke with did not apologize for the delay in answering the phone. He also sounded like he was in a hurry and did not want to research the claim. This is the first time that I could not give props. Mrs. I. Gardner

The representative with whom I spoke with did not apologize for the delay in answering the phone. He also sounded like he was in a hurry and did not want to research the claim. This is the first time that I could not give props. Mrs. I. Gardner

Couldn't be simpler. I would recommend healthy paws to anyone who has pets. I have been in the position where my pet was very ill and we had no insurance. Never again! This last time my dog Flash was ill we were able to focus 100% on his care and not worry at all about the cost. I can't say enough good things about this company and the simplicity. Love the app. Love the customer service. Love the simplicity. Love that they actually care about your pets.

I WARN ALL WHO CONSIDER PAYING THIS COMPANY FOR ANYTHING, they're all talk and no coverage---just excuses. Disgusting.

If only human healthcare was this good! Our 4-year old pug was diagnosed with hip dysplasia which came as a complete shock. He is an extremely healthy little guy who according to our primary vet is one of the most in shape pugs she has ever seen. Given several options on how to treat we chose to have hip replacement surgery, a more aggressive route, but one that offered him the best chance to enjoy the rest of his life. We went to one of the best hip replacement surgeons in the country in Texas (we live in Arizona). Cuper just had his surgery last week (which was very successful) and when we got home we filed our claim with Healthy Paws - the claim was approved THREE HOURS after we submitted! Talk about having made all the right decisions for our furry family member! The best surgeon and the BEST PET INSURANCE on the market! Not only does this give us peace of mind for today but gives us added peace knowing Cuper will always get the best healthcare! Healthy Paws is fair, coverage is easy to understand, claims are processed fast and they even followed up with an email to see how our little guy was doing after. Thank you Healthy Paws!