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A great company that helped us out in a time of need. Nice to know they're there when we need them.

At first, the claim process was a chore, like most new things. But after a few times, I can navigate in under five minutes (faster each time). I appreciate the messages of receipt of submission, in-process, and completion. That reduces my stress about "did it get there, where is the payment, and who has it?" Thank you for doing your part in my pets' lives.

What an unbelievably misleading name for this insurance. When we adopted our dog, it was recommended we get insurance on her. Therefore in the event on an emergency, we had the peace of mind that cost would not be an object in providing the best quality of life for our pet. We chose this insurance, over countless other pet insurance. The mission statement even states they want to "strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat." So much for taking out our financial worry. It wouldn't bother us so much that they denied our claim and appeal, if it wasn't for the fact that I called the company roughly a week before my dogs surgery and asked what would be covered. I understand that talking to them isn't a guarantee, but their job to give us the best answer and most accurate answer. I assured it would be covered. Why was there absolutely no mention of this 6 month ligament tear window? Had we'd known we would have made the decision to post pone surgery or explore other options until we were financially ready. The lack of understanding their own insurance limitations is inexcusable. At least give they can give customers the decency to know the true extension of their coverage. The basis of the denial is purely based weak evidence. Our dog hurt her leg in January of 2018 and after taking her to the vet who stated it was a ligament tear versus injury to the surrounding tissue. There was no imaging done. No evidence that it was a true tear and she got better within a few weeks. Then, almost a year later, after a traumatic fall, she actually did tear it fully. There's no evidence that this was a continuation from the previous injury. It's a technicality that they gladly latched on to. What's the point of even having pet insurance? To cover my $50 wellness visits? Or to cover a $4,000 surgery? DO NOT GET THIS INSURANCE COMPANY. They will find any excuse not to pay when you need it most.

One never thinks their dog will be sick or in need of healthcare, until they do. Claim process is super easy and quick. We are considering a new pup this summer and you bet she will have Trupanion also

I like Nationwide Ins for my Maggie claims are usually complete within a month.

I like Nationwide Ins for my Maggie claims are usually complete within a month.

I love how you guys acted so fast on my claim. You make claim submission so easy and without any hassle. Thank you for your kindness, Chanda Patterson

The claims process is very easy, especially with the use of the app. The only complaint I have is the timeliness or claim processing. I do appreciate the initial ratings processing window and the interim update though which helps me understand the delays.

Your Calm service is easy and refunds happen quickly. Thank you!

Nationwide has ease of filing claims and explanations of benefits are clear and concise.