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My 9 yr old Frenchie, Sophie, came down with terrible diarrhea and wouldn't eat. We thought it was the same thing one of our others had come down with and she recovered in a day. Not Sophie! After a day we took her to the vet and she was hospitalized with severe dehydration, acute kidney failure, and was very weak. She was hospitalized for four days, getting IV fluids, antibiotics, and other supportive meds. She finally started recovering but we still don't know what it was and over a month later is fine. Our brand new policy paid as promised! Thank goodness! A godsend!

My schnoodle, Penny, stopped eating and drinking water on July 3rd. She also was vomiting a whitish liquid. We took her to a 24 hour emergency vet hospital. They took xrays and did an ultrasound. They kept her overnight, and she finally started eating the next day. We took her home on the night of July 4th. It was easy to submit my claim to Healthy Paws, and I received a check for her just a few days later.

Out of nowhere our cat was drooling profusely. After a few hours I decided to take him into urgent care. There wasn't any inclination as to what was going on upon our initial exam and the doctor wanted to keep the kitty overnight. Once again, during the estimate for cost consultation, it was so soothing to not have to worry about the vet's offer; I could just focus on making the decision of what was right for my cat to get him the care that he needs. After two nights in the urgent care with a multitude of blood tests, x-rays, lots of sedation, and an exploratory scope, we found that kitty had eaten some thick sawgrass that had cut on the way down and was stuck in his belly, slowly digesting. The doctors were able to remove the blades of grass and our cat was feeling better in no time. Once again the Healthy Paws team was great at helping me submit my claim and contact the vet office to make sure all of the correct paperwork had been filed. After our claim was submitted we received our refund check in about 8 days (including a holiday weekend). We were thankful that everything with our cat was alright and also that we didn't have to choose between cost and care. Healthy Paws, once again, gave us great peace of mind during a time when you only want to focus on the needs of your pets. We love our pets like family, Healthy Paws helps us to take care of them like family.

Our one-year old puppy had just gotten neutered when we realized something was very wrong. He was being fairly unresponsive and we noticed his gums and tongue were white, which can be an indicator that oxygen is not reaching the area. We took him into the urgent care and found out he was hemorrhaging into his abdomen from his recent surgery. They took him overnight with IV and fluids and helped him while his blood reabsorbed. They gave us the quote for the potential cost of treatment and it was so nice to just say "whatever he needs" and not have to worry about choosing cost over care. He was home and healthy within a few days. We submitted our paperwork for the claim almost immediately (and it was so nice to be able to reach out to their customer service for friendly advice on how to correctly submit the paperwork!) and received our approved refund check 6 days after our claim was opened! It was such a pleasant surprise how easy and quick the whole process was. Without Healthy Paws, things may not have turned out as good for our pup and we are so thankful to be members of the Healthy Paws family. I recommend Healthy Paws to all of our friends and family. Our family might not have been the same without them.

My little dog had over $5000 in medical bills. The best medical care could not save her life, but I cannot say what a relief it was when Pets Best accepted EVERY SINGLE PENNY of this enormous claim. I had a deductible and co-pay, but the payment on the claim was still over $3700. It was very hard losing my dog -- it really helped knowing I did the best I could for her. I have room in my heart to get another dog soon. Now I also have room in my bank account. Thank you!

I submitted my claim and within a week the claim was process and I had received an email stating my check was in the mail. It came 3 days later! Thank you so much for helping my family during hard times.

I submitted my claim and within a week the claim was process and I had received an email stating my check was in the mail. It came 3 days later! Thank you so much for helping my family during hard times.

We have had Embrace for our dog for almost 8 years now. Luckily, for most of the time we haven't needed to use the insurance. However, on the couple of occasions that we have needed treatment, Embrace has been great. Most recently, we had to try to identify why our dog had an unusual appetite. He was always begging for food and drinking excessive amounts of water. We worked with our vet to determine a cause and Embrace covered us every step of the way. We now have our dog on medication that has helped tremendously. Embrace was quick to review and approve the necessary procedures and medication during this process!

I was reimbursed less than $10 on a $170 claim. I submitted a claim for $170, VPI determined that only $61 was eligible (no explanation as to why), minus $50 deductible and the remaining $11 was reimbursed at 90% for a grand total of $9.90, which is less than I pay for a monthly premium. I have had this policy for over 5 years and this is the first time I've used it. If I have put my premium in the bank rather than throwing it away to VPI, I could have payed this vet bill several times over.

I have only been with Embrace for a month with our new puppy, but I have already been so impressed with their customer service and so happy I went with them. They are kind, quick to respond and incredibly easy to file claims with. After a small accident we already met our deductible and we got a check quickly. Since we've never had pet insurance I was concerned there would be a lot of red tape and confusion, but it has been the complete opposite. The claims are straightforward, easy and Embrace works well and quickly with our vet clinic. All I have to do is submit the paperwork and they do the rest. I'm so thankful for their care for our puppy and quick responses! I highly recommend their plans. It is great to have so many options to choose from so you can really customize what works best for your situation.