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I have had Embrace for about 6 - 7 years. Embrace has always been honest and fair. I bought some coverage mainly for catastrophic times, but Embrace has always come through to help out even on some preventative measures. No surprises and always eager to help.

We have had good service but the online claims process needs work. It only allows you to upload a few documents and no way to submit more so I've had to submit our claim in three separate online processes.

Embrace is a very caring and wonderful insurance company! Both my daughter and I have coverage through them for all our loving canine kids. Ours have been through different medical issues from ear infections and gastritis to cancerous growth removals and surgeries. Without the help of Embrace coverage we don't know how we could have been able to afford these bills! It was comforting to know we could give our girls the necessary medical treatment needed ,without hesitation, by having Embrace for assistance and still have our pets with us today and in good health and happy!! Soo rewarding! Just like us -- medical issues arise in life...unfortunately, so do they in our loving companions!! With the rising cost of veterinary bills , I would strongly encourage contacting Embrace!

I cannot say enough about Healthy Paws Pet Insurance. Our 2 year old chocolate lab just had to have major intestinal surgery because he ate a piece of a tennis ball that got stuck in his small intestine.The total cost was over $3500 and we are only paying about $550 ($250 to meet our deductible and then everything was covered at 90%). It gave us such piece of mind knowing that we could commit to having the surgery done without being worried about the cost. It was already a very stressful and emotional time, and it was great to not have to worry about the final bill. Healthy Paws processed our claim within a few days and the reimbursement checks are on their way to us already! I always knew that having pet insurance (especially for a lab) was important, but after this incident, I'm a believer more than ever. THANK YOU Healthy Paws!

To all the great people at Embrace . Thank you for being a great company in this day and age who actually cares about their clients and pets and always responds when we need them.

I got this insurance after reading good reviews in 2012. I had only one claim for less than $100 in all that time. The rates kept jumping up, and the congenital things were being called pre-existing. So I called to cancel after the last rate hike and finding out the deductible was for each thing. I thought I was talking to a high pressure telemarketer. She then said she'd send me an email, and I had to fill something out and return it to cancel. The email didn't come that day, and I forgot about it, assuming she cancelled it like I said to. Then I found out that I was still being billed for it. So I went through emails until I found it, and there was nothing to fill out! So I sent it back, saying to cancel it and give me back my money. After a month, I just got a phone message and ANOTHER email with all the high pressure talk and more talk they want me to do to cancel. This is a scam!! The high rates and what they won't cover, no one needs this. Put money into a sock drawer and save yourself the hassle!

Our one year old dog, Georgia, was diagnosed with patellar luxation. The condition turned out to not be acute but chronic. She required surgery after things quickly progressed to dislocating several times per day despite rest and meds. Embrace gave us no grief whatsoever. The response to the claims was very quick and they paid what they said they would. We are so happy as this covered $2000 of treatment

My golden retriever (only 3 years old) had to have cranial cruciate ligament surgery. This is the first time I have had insurance on my pets, and would do again without hesitating. I did not have insurance on my previous Golden and ended up spending over $3,000 out of pocket for surgery. The embrace staff were awesome. Great customer service. They answered all my questions and processed my claims very timely. I have nothing negative to say.I have recommended this insurance to several of my friends and especially to new pet owners. Great job Embrace, you should be very proud of your staff.

Our dog had an ACL and meniscus injury. Claim service was very easy and communication was great!!

Our dog had an ACL and meniscus injury. Claim service was very easy and communication was great!!