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Great communication & service from Embrace, I wish my human health insurance was this simple! I had a claim that was questioned and everyone communicated well and our claim was covered!

I highly recommend Embrace pet insurance. Claims are handled quickly and efficiently. The company offers a very personal touch. I am very impressed and am glad I did my homework and chose Embrace when we adopted our new little girl.

Consistently impressed with the claims processing speed, accuracy & friendliness. Feel like a real person is working on my case not a "system".Provide the coverage they say they will. Sooooo pleased I have purchased Embrace's policies for our dogs.

Being good pet owners, we took our Newest rescue to the vet to check on some concerns. Luckily they all turned out to be nothing. Sadly, Embrace used the visit to exclude everything we had checked. Very disappointing from a company we have had good coverage from in the past.

Everyting about Embrace is great so far. Very easy to complete the forms. Turn around time for reimbursement is better then expected. Love the email notification when the claim is received/processed. Just got the notifcation that my policy expires and it will be renewed if I do nothing. Great - I like doing nothing ☺

When I adopted my doxie, the first thing I did was research pet insurance. I found Embrace and took out wellness and illness policies. Fortunately, I have not had to use the illness coverage, but I use the wellness every year and recovery most of, if not all, the money that I pay into the policy. The staff is friendly to talk to and eager to answer questions and the reimbursements are easy to file and quick to pay out. I will never have another dog without Embrace Pet Insurance. (I filled out the rest of the form, but have NEVER HAD A CLAIM FOR ILLNESS OR ACCIDENT.)

Intially, Buddy's vet thought that the mass in his abdomen was cancer, but it turned out to be a swollen spleen, which had to be immediately removed. So, there were actually (2) claims that ASPCA handled. When I spoke to the office, the rep easily pulled up my file, asked pertinent questions. After the vet clinic submitted the claim, I quickly received email confirmation and the response scheduled was adhered to What I especially appreciated was the kindness with which I was treated by everyone that I spoke with. And the calls that I received afterwards to check on Buddy.

I have had Embrace for about 6 - 7 years. Embrace has always been honest and fair. I bought some coverage mainly for catastrophic times, but Embrace has always come through to help out even on some preventative measures. No surprises and always eager to help.

We have had good service but the online claims process needs work. It only allows you to upload a few documents and no way to submit more so I've had to submit our claim in three separate online processes.

Embrace is a very caring and wonderful insurance company! Both my daughter and I have coverage through them for all our loving canine kids. Ours have been through different medical issues from ear infections and gastritis to cancerous growth removals and surgeries. Without the help of Embrace coverage we don't know how we could have been able to afford these bills! It was comforting to know we could give our girls the necessary medical treatment needed ,without hesitation, by having Embrace for assistance and still have our pets with us today and in good health and happy!! Soo rewarding! Just like us -- medical issues arise in life...unfortunately, so do they in our loving companions!! With the rising cost of veterinary bills , I would strongly encourage contacting Embrace!