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Great insurance

I pick up my puppy on a Thursday night, the next morning I left for work he was completely fine. While at work I enrolled in the pet insurance that was given to me by the rescue company. When I got home from work the dog started showing slight signs of a kennel cough. Hours later I took the dog to the vet for a scheduled check up. The vet noted signs of kennel cough on the paperwork. Hours later the dog got even sicker. I had to take him to the emergency vet. He came down with pneumonia and was not eating or drinking and puked over 60+ times. The rescue insisted that trupanion would cover the vet expenses. Since the vet I took him to for the check up made a note that he showed signs of kennel cough it screwed my claim and now they are claiming it as pre-existing condition. The dog came to me healthy and within 12 hours of getting the insurance his body was shutting down and he was dying. I am so upset and feel that I was taken advantage of. My free trial was coming to an end and I have been debating whether or not to keep my insurance with trupanion. Well I decided not to reenroll and go with a different company, I was not happy with the service they provided. They never called me to get my side of the story. I waited weeks to hear from anyone. When I called 2 times both people I spoke to were very rude. Extremely disappointed!!!!!

Comprehensive coverage for preventative care and routine vaccinations, but also fir b the just in case emergency, injury, sickness or anything else. Having the policy gives me great peace of mind. Best insurance out there

excellent claim response time

I had some trouble in the beginning because I had taken Oda-Mae in twice and we still had no diagnosis. I really needed that money from the appointments, but they wouldn't even consider any payment until there was a diagnosis. This I have a problem with. The pet owner should not be penalized because there is no diagnosis. Medicine is not an exact science and sometimes things take awhile to figure out. I really needed the payment. Once I got a diagnosis and submitted the claim again, payment was turned around very quickly. That was excellent. I do wish that the diagnosis/payment issue could be looked at on a case-by-case basis.

Just overall good communication of receipt and process of claim.

It’s great knowing that our puppy is in good hands. Knowing that we can address his health needs without being apprehensive due to the cost is a huge weight off of our shoulders.

Very happy with the service, I had used a few times and the claim department is fast resolving the case .

Was very easy process. Unlike human insurance.

I appreciated being told for $8.00 more the coverage could increase. And did so. Very polite specialist