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Good overall experience.

When we adopted Dahlia (a 3 or 4 year old Belgian Sheepdog) from the Cuyahoga County Shelter in late September, she came with 60 days of free coverage from Embrace. Dahlia had been a stray and developed health problems while on the street, including heartworm. The shelter nursed her back to health. She is sweet and loving, and immediately became part of our family. In late November, she suddenly had difficulty breathing. It was a Sunday, so we took her to an emergency clinic where they diagnosed her collapsed lung. There was leakage of air from her lungs into her abdomen, and she as very uncomfortable. Our regular vet confirmed that the choice was either euthanasia or a specialty clinic. We went to the clinic, where they inserted chest tubes and drew the air out. In about a week, her lungs healed, stopped leaking, and we were able to bring her home. She is recovering very well. We are thrilled with the customer service at Embrace. First, her name was Poppie at the shelter, and all the papers we submitted had the name we gave her, Dahlia. Embrace asked nicely about this and now all our paperwork has both names. They were also very understanding that three people in our household were involved in her care, so the policy and the bills show different names for the owner. They carefully looked at Dahlia's history at the shelter and her wellness check when we first adopted her. They honored the start date of the policy as the date of adoption, which fulfilled the waiting period for an illness. They paid based on the exact deductible and 80% covered by the policy. We were concerned they would say there was a pre-existing condition, but this was an unrelated illness and they were good to their word. We are very grateful that Embrace offers 60 days of coverage for shelter dogs, as we had never heard of the company before. We are very glad to have Dahlia home with us. We are very satisfied with Embrace. One thing is for sure - Dahlia will remain covered by Embrace!

I have had a policy with Embrace for about 3 years.I have rarely used it, due to the good health of my Lab. About a year or so ago, she developed cataracts and became permanently blind, due to other complications. My vet told me that we needed to watch for the onset of glaucoma, which can be extremely painful for dogs. Unfortunately, this happened and I had to take immediate action to stop the pain. It all happened quickly, and I never hesitated to get her the surgery that she needed. The veterinary hospital placed the call to Embrace and handled the necessary billing, vie faxes. I called Embrace when things slowed down, and spoke to a wonderful lady who was both sympathetic and helpful. Embrace's compassion and promptness made a rough period much easier. My claim was handled both professionally and quickly! I have recommended Embrace to two other people, since her surgery. I am a very satisfied customer!

This is the second company I have had pet insurance with. I have to say that the customer service and coverage is the best I have experienced. I have recommended Embrace to numerous people. Their claim process is simple and the check is always received within 7-9 days.

It has been very difficult dealing with my dog being ill but Trupanion has helped tremendously with medical costs etc. They are always a pleasure to deal with on the phone & quick to help with any questions & concerns. I'm very thankful that my bet introduced me to Trupanion. I now feel secure knowing all 3 of my dogs have a great insurance plan. Thank you!!!

It has been very difficult dealing with my dog being ill but Trupanion has helped tremendously with medical costs etc. They are always a pleasure to deal with on the phone & quick to help with any questions & concerns. I'm very thankful that my bet introduced me to Trupanion. I now feel secure knowing all 3 of my dogs have a great insurance plan. Thank you!!!

We love your product and service, will never own a pet and not have TRUPANION. We recommend it to friends always.

We love your product and service, will never own a pet and not have TRUPANION. We recommend it to friends always.

It only took three days from the time the forms were sent from my veterinarian's clinic to the time the claim was reviewed by Embrace Pet Insurance Staff. They gave me timely progress reports, too. The staff was polite. I'd recommend any pet parent to check them out for their dog or cat's healthcare insurance needs.

They have paid over $10,000 for my poor 16 year old chihuahua who has beaten cancer and continues to have to be on pain meds for pain issues. They never give me issues and their claims process is quick and easy. They don't have life time limits. I highly recommend them.