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Unfortunately my puppy got sick approximately 6 months after I signed up for Embrace. They paid every claim they were supposed to pay. One vet visit alone was over $10,000 and while it did take them a little bit of time to go through each charge line by line because it was pretty complicated for a week in ICU ~ they paid every penny that they were responsible for. They even covered platelets for her blood transfusions. I really expected Embrace to raise my rates and deny claims with loopholes ~ like another well known company did with another dog I had ~ but they didn't. They had some growing pains in there with all the new people they hired because the company grew fast.... so claims took awhile to handle for a brief period. But all in all ~ they were first class from beginning to end!

I have had zero issues with Embrace. Filing claims for wellness is simple, and the processing time is quick. Very easy to use and great customer service. I did a lot of research before picking a company. I chose Embrace for the fact that they provide both insurance and wellness plans at an affordable cost, due to the fact that you can adjust your plan to what you want.

EVERYTIME I HAVE CALLED I HAVE HAD A GREAT EXPERINCE. EVERYONE IS SO NICE AND HELPFUL, THANKS AGAIN. I SO WANT TO WORK AT EMBRACE.

My dog Yoshi had some fatty tumors to be removed, Embrace was on it, paid me in a week!! They are also compassionate, when my dog Little Bit passed away last year from complications from diabetes, they paid the claim right away and lit a candle in her memory, now that was caring. Embrace is the best pet insurance that I have dealt with.

After over 3 months of paying for my two dogs, and jumping through all Embrace's "hoops" - ortho check, turning over files, etc., it became apparent that virtually any condition my 7 and 8 year old dogs had was going to be considered pre-existing. Middle ear infection? Sorry, not covered because he had a yeast infection in ear prior. Visit to vet for panting,(which can be a sign of pain in dogs)? Sorry, not covered because he had been brought in previously for "labored breathing." News Flash: Labored breathing/panting is a SYMPTOM of something else. You suggested I can, however, call my vet and have her "write us a letter, explaining why it's different." Really? I don't have time to investigate and fight you over every claim, nor does my vet. (And this was just to go toward my deductible.) I should have known from your initial threatening email practically accusing me of faking my dog's ortho exam (yes, the one you request of new policy holders) that you were not a company to be trusted. I predict that once word gets around, Embrace won't be around for long. I highly recommend you stay away from this company.

Charlie Brown had experienced vomiting, dehydration, diarrhea, and loss of weight as a result of his surgery. This was a very stressful time for me and Charlie Brown, but he is feeling much better now and is back to his playful self. Submitting claims for the illness is super easy. Embrace handled my claims so quickly and with such professionalism. Reimbursement is very fast. I am highly impressed with the personal customer service that Embrace provides via email and/or phone call. Embrace representatives are very personable and reaches out to ensure you are satisfied.

finding my dog needed to see a veternary dentist,& knowing it was not probably not going to be easy on her whatever the diagnosis. The Vet she saw confirmed she had a condition called Pathologicalresorption of her canine tooth. I was very pleased Embrace covered this expensive procedure @ 80% ( my contract reimbursement rate) & I was reimbursed in 1 week. Thank you Embrace.

I obtained Embrace insurance for my dog when she was a puppy. Sadly when she was 2 1/2 yrs old she developed seizures that had gotten so out of control we needed vet ER services several times as well as some visits to a veterinary neurologist. Winnie now requires 3 medications to control her seizures. I have been amazed that Embrace has covered a large percentage of all of these costs, including the medications!!

Embrace is really the best pet insurance that you can find. They cover your pet based on the actual bill and basically they cover everything. I have recommended embrace to my friends with pets already and I will definitely recommend it to anyone with pets!

When our Bernese Mountain Dog Heidi was just 8 months old, she tore her Cruciate Ligament. Thankfully, we had recently started out Embrace 2 month free trial, and Heidi had just passed her orthopedic exam with flying colors! That customer service staff was so helpful when it came to filing the claim, and I was pleasantly surprised with how quickly I got reimbursed. Heidi tore her knee on a Wednesday, had surgery on Monday, and I received a reimbursement check in the mail the following Monday! One thing that everyone asked was "is her other knee covered!?" Once the first Cruiciate Ligament is torn, it is very likely that the other will eventually tear. I was pleased to tell everyone that, in fact, since she was covered before she hurt her first knee, the second one was covered also! A few weeks ago, the inevitable happened. We went through the same motions, only this time, an embrace team member told me that as long as the office manager at the surgeons office ok'd it, they could direct pay them, instead of reimbursing me! It was so nice to not have to shell out all of that money at once, especially with a new baby and in the middle of a full bathroom remodel! I could not be more pleased with Embrace, and I tell everyone I know about them! If it weren't for them, Heidi would be lame and painful the rest of her life. Thank you!!!