Not sure that the company stays true to its word about coverage.
Not sure that the company stays true to its word about coverage. Found out the hard way. Pointless to cover a pet with the company when the insurance cannot be used for the same ailment over time.
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: Miniature Schnauzer
- AGE OF PET: 7 - 10
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Trupanion’s goal seems to be to avoid me being able to meet my deductible.
Trupanion’s goal seems to be to avoid me being able to meet my deductible. I submitted about a dozen claims for my dog’s allergies and they chose to recategorize half of the claims as “gastrointestinal,” instead of “food allergy,” even though his stomach problems are clearly (clear from the exam notes from vet visits which I submitted to Trupanion) due to the fact that he has food allergies. The only reason to recategorize them as gastrointestinal is to avoid me meeting my deductible, which I should have met about $500 ago. Very disappointed and frustrated with this insurance company.
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: Australian Labradoodle
- AGE OF PET: 7 - 10
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Of all the services I use Trupanion has the best and most comforting customer service reps.
Of all the services I use, Trupanion has the best and most comforting customer service reps. Everyone has a big heart and you can feel it. Ali was so special - she read my email and "felt" my words. You hire the best and it shows.
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED:
- AGE OF PET: Over 11 years
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professional knowledgeable
professional, knowledgeable
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Great company
Very fair Insurence company
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Very happy with customer support
Very happy with customer support
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Because Ian and Noelle helped me with my policy and I was able to put a reimbursement request together that will be a big help to me
Because Ian and Noelle helped me with my policy and I was able to put a reimbursement request together that will be a big help to me
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: Lagotto Romagnolo
- AGE OF PET: Over 11 years
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Incomplete service
Because the online chat was unable to help me and I have not received a follow-up response from someone as promised.
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: Australian Labradoodle
- AGE OF PET: 7 - 10
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Comfortable experience. No pressure.
I felt that Jonathon was very good at exposing the program to me. I’ve already shared my experience and recommended this to a friend.
- INSURER:
Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: Poodle-Standard
- AGE OF PET: 7 - 10
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My sister deals with Trupanion and raves about the service and how friendly and helpful the agents are.
My sister deals with Trupanion and raves about the service and how friendly and helpful the agents are.
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