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Registration and chat were very helpful.

From the very beginning from determining a policy to providing information on if a procedure needed for my puppy would be covered, the representatives have always been courteous, helpful and a great personality. Really helped to calm my anxiety knowing that my sweet puppy had to have surgery and knowing that my coverage suggested originally was just what I needed.

because Ian was very professional and made one feel that your issues are his priority... courteous and very informative as to how to go about processing the claim. Ian made it all very simple

Had to appeal two claims determined to be ineligible for ridiculous reasons. Coverage was eventually applied and payment issues 45 days later. A very frustrating experience.

I appreciate speaking with a local, friendly and knowledgeable person. When I called - Kathleen was all of those things. She was very informative and helpful answering my questions. Trupanion insurance is more than just pet insurance- I always feel like they take care of my 'kids' and are there for me and for them whether it is just a question or a health issue.

Our Great Pyrenees/Husky mix was estimated to be five years old when we adopted her and she had some minor preexisting conditions. We had never insured our dogs before and we weren't sure if it would be a good choice in our case. Five years later, we can say the decision to insure Skye with Embrace was the right call. Embrace has covered Skye through two expensive surgeries at specialty clinics. She is on a daily medication that is included with her coverage. The savings on that medication alone more then pays for the monthly premium. Claims have been paid promptly and with no question. I can't recommend Embrace more highly. They are great.

Very easy to work with, very friendly Knowledgable , answered all my questions

This insurance is the absolute best quality. I researched carefully, and when we needed Trupanion they were there for us no questions asked.

Always fast! Thank you!!

Jessica was incredibly reassuring and helpful in my moment of panic. Thank you.