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I have depended upon Nationwide pet insurance for two dogs over many years. The coverage gives me peace of mind and a better relationship with my vet because I do not have to do a head/wallet decision during emergency health issues.

I accidently hit my dog which required a trip to our normal vet and the emergency vet. My total for those visits was significant and I submitted my claim the following day. As I'm planning a trip abroad in a few weeks, I called several times to see if my claim could be pushed forward, and was told each time "claims can take up to 30 days to process". For a reimbursement policy, this does not meet expectations; if a claim is emailed it should be able to go through a few filters and be auto-paid. This time frame should be reviewed as this may be high in the industry. Other pet insurance carriers provide direct billing by providers removing the reimbursement component; if this isn't possible, reimbursement should happen within 7 days of claim receipt.

Reasonable premiums and a very easy to submit a claim. This was my first claim and I received payment very fast!

This is our first experience with pet insurance. Nationwide has been a the greatest with easy claims processing. Will definitely keep the coverages we now have.

Very fair reimbursement rules and great customer service. Company keeps customers up to date by email and letters.

Maxi is doing very well, thank you

It was my first claim, but I have to see how it will be in future, however good start. Thanks for your help.

Great experience other than the delay in reimbursement. Prior claims were completed much more quickly.

We elected Pets Best because it was under Union Plus. I have to say I am very happy with the service I received when my dog had an emergency. I filed the claim on line and the claim was paid within 10 days. Thank you!!

Very happy with Nationwide to support Bailey in all his process.