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My dog Jemma (3 years old) had to have an ACL repair as well as Patella Luxation repair, For every claim I have had to call them and have them process it - I submitted a claim on 5/23 and had to call today and when I called I was told they would send it over for processing. When you submit a claim they say that you will get a confirmation within 48 hours that they have received it. I have filed 3 claims for her surgery and medications - this has not happened one time unless I call them and inquire about the claim. No one has ever checked on her well being or inquired as to how she was doing. We have had the insurance since she was less than a year old and and this is our first claim. I will follow up once reimbursement has been received and I hope that I will be coming back with a positive review.

My friends questioned my sanity for getting pet insurance on my latest four-legged boy. But given what I was hearing about Labs and issues I enrolled when he was very young. Unfortunately he's had bilateral elbow dysplasia on his front legs and the first of probably two ACR surgeries on his rear legs. This was the best policy I've owned, and Heathy Paws has bee incredible through his short 3 years. Awesome caring people, quick claims processing, and ultra fast payments! I highly recommend this company and the people who truly care about your pet.

While on an afternoon walk last fall, my dog and I were attacked by 2 pittbulls. My dog had some surface wounds that we treated at home, but unfortunately, he was hurt a lot internally. He was no longer able to jump and when he ran, he fell over howling in pain and couldn't walk . We had to often carry him up and down stairs too. It's been a long journey finding the right course of treatment for him. With Embrace's help we were able to get the help we needed. Our dog has recovered some mobility and is on the healing path now. Thank you!

I've had policies for both of my girls for several years now and luckily I haven't had to use either one. A couple of months ago my baby, Gwen, became extremely sick with a mysterious illness. We did all the diagnotics necessary and she spent three days at OSU Veterinary Hospital in the ICU but we never landed on a specific cause for her symptoms. Luckily, she recovered as quickly as she fell ill. I've never been so grateful to have insurance because I was able to do everything my baby needed without worrying if we could afford it. As a Veterinary Technician I spend my days telling my clients to please get pet insurance for their dogs and cats, now I have a personal story to share about just how life saving it was for us! Plus, from submission of my claim to receiving my check was less than one week each time! It probably would have been even faster if I had had direct deposit set up!

I've been very happy with my Petshealth policy. My 16 yr old dog developed glaucoma & lost the vision in 1 eye. It was necessary to have a surgical procedure done & Petshealth paid 80% of almost all the charges. There have been follow up appointments & numerous eye drops, the insurance has been great. All payments have been prompt, there have been no problems at all.

Charlie Brown had conjunctivitis in both eyes. This non-contagious infection was completely covered under Embrace insurance. I appreciate the fast processing of my claim and I received my reimbursement within 1 week via direct deposit into my bank account.

At the age of 2 1/2 our mixed breed rescue developed seizures. If not for Embrace we could not have afforded all of the diagnostic tests, neurology specialist and medications she has required! We were told by neurology that the most common cause of death for dogs with seizures is euthanasia because owners can't keep up with medical bills. With Embrace, Winnie has been seizure free for 6 months 😊

This company is the best. Took it out because my company offered it. Kept it after I retired. I liked them mainly because I have birds. They got even better when I took in a rescue kitty. I have whole pet with wellness and they did cover all 90% and that was even with a spay and flea meds. Have paid for surgery, grooming, and meds for birds. Even paid cremation cost. Couldn't keep pets healthy without Nationwide. Thanks

In one office visit, we finally hit our deductible. We've only had to send in one claim so far and it is already worth it.

Premium has become a bit pricy over the years, however I never had a problem filing a claim or being reimbursed according to my coverage level.