Very disappointed and saddened
Very disappointed and hurt by the lack of support from pets best. As new rescue dog parents- our number 1 priority is always to take the best care and provide the best care to our pup as she navigates her new life. This company does not lead with those same intentions and absolutely does not show much care for your animal at all. Very much about collecting money from pet parents who truly want the best for their dog. Very sad and hurt by our experience with this company. I never leave bad reviews… ever… especially coming from a customer service background. But this experience was absolutely awful.
- INSURER:
Pets Best
- POSTED: 11/24/2021
- BY: Megan
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10
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Pets Best gives me great peace of mind.
My wife and I have had dogs as long as we’ve been married. We’ve been through life with puppies to old dogs and we have some idea as to possible medical costs. When we adopted our new dogs, we decided that insurance would be a good idea.
So, within days of adopting our dogs, they were covered. They’ve had their first wellness visits and we’ve received our reimbursement for vet expenses. We fully expect the wellness plan to pay for itself and we have the peace of mind that comes from knowing that future emergency or geriatric care will be covered as well. It’s really a good feeling.
- INSURER:
Pets Best
- POSTED: 11/24/2021
- BY: Jonathan
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10
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Wish I signed up a long time ago
Great customer experience
Platform easy and intuitive.
If I had known it was this easy I would have signed up years ago
- INSURER:
Trupanion
- POSTED: 11/24/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Pleasant experience
Very easy App and quick response.
- INSURER:
Trupanion
- POSTED: 11/24/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Excellent customer service and excellent coverage for my pet
DeRoy was patient and well informed on the company and answered all my questions thoroughly.
- INSURER:
Trupanion
- POSTED: 11/23/2021
- BY:
- BREED: Maltipoo
- AGE OF PET: 7 - 10
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Stellar service
I was very pleased to receive my checks. My vet had become back logged with sending out claims with all the covid challenges and moving the office. I was impressed that my claims were processed so quickly when they were received by Trupanion.
Thank you Trupanion!
Sandra
- INSURER:
Trupanion
- POSTED: 11/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Great service
They responded to my claim quickly and the money was sent directly to my checking account. It couldn't have been easier.
- INSURER:
Trupanion
- POSTED: 11/22/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Helpfulfriendly and feel like they genuinely care about my pet
Helpful,friendly, and feel like they genuinely care about my pet
- INSURER:
Trupanion
- POSTED: 11/22/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Because Trupanion is expensive and I feel I should of gotten coverage on last claim
Because Trupanion is expensive and I feel I should of gotten coverage on last claim
- INSURER:
Trupanion
- POSTED: 11/22/2021
- BY:
- BREED: Havanese
- AGE OF PET: Over 11 years
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