Trupanion has come through for us with two of our dogs and we appreciate the great coverage.
Trupanion has come through for us with two of our dogs and we appreciate the great coverage.
- INSURER:
Trupanion
- POSTED: 04/06/2022
- BY:
- BREED: Miniature Schnauzer
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
very friendly and sincere
Very friendly and sincere
Thank you
- INSURER:
Trupanion
- POSTED: 04/06/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Very nice and knowledgeable staff and very fast refunding back your money.
Very nice and knowledgeable staff and very fast refunding back your money. Very glad to have my 2 dogs insured with them. Give them an A+++++++++
- INSURER:
Trupanion
- POSTED: 04/06/2022
- BY:
- BREED: Mixed breed
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
We have always found Trupanion representatives to be extremely helpful.
We have always found Trupanion representatives to be extremely helpful. The process for sending in claims is very easy and replies have been very fast.
- INSURER:
Trupanion
- POSTED: 04/06/2022
- BY:
- BREED: Mi-Ki
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Signing up
We site lacked some details so I had to call customer service. Anthony was 99% helpful and 100% patient.
- INSURER:
Trupanion
- POSTED: 04/06/2022
- BY:
- BREED: Miniature Labradoodle
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Your representative answered all my questions which helped me decide what I needed to do.
Your representative answered all my questions which helped me decide what I needed to do.
- INSURER:
Trupanion
- POSTED: 04/06/2022
- BY:
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
With being a part of the Trupanion family my dog Sara Emily is able to live longer and more comfortable.
Trupanion has saved our savings account if it wasn’t for Trupanion having for dogs we would be broke. I had no idea that shelties have such rare diseases that are very detrimental to their health and well-being
- INSURER:
Trupanion
- POSTED: 04/05/2022
- BY: Carol
- BREED: Shetland Sheepdog
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Absolute piece of mind !
Not quite 2 months ago Baxter had a urinary obstruction. It is considered a medical emergency. Having lost a feline fur baby 2 years ago from this I was a wreck! After all was said and done with Baxter's care, I submitted the vet notes of the incident to Healthy Paws. The app was simple to use, and when I had a question the staff was so supportive and understanding! They are also excellent at communicating the process as well, I had follow up emails and the like. Within 5 days of my claim, everything was completed and I had my money 2 days later! So thankful for Healthy Paws!!!!!
- INSURER:
Healthy Paws
- POSTED: 04/05/2022
- BY: Aimee
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Unsophisticated ecommerce and no technical support
I was unable to file a claim on the iPhone app. It is very difficult to find a support contact, and I found only phone support. No email, no chat, Further, the support is for coverage and filing issues. It is not technical support. It is no surprise that the agent was unable to offer any assistance. The only help offered was a physical address to submit claims by postal mail. Though not suggested or offered, It turned out that the website worked fine. Maybe there are better providers, but Pet's Best seems to lack polish and a grasp of modern commerce.
20 years ago I considered insurance for a new puppy. Because so many conditions were not covered, I chose not to buy. Twenty years later, the industry appeared top have matured a bit. I now question that. With a new puppy, I purchased from Pet's Best. On my first claim I was denied. I thought I'd bought wellness coverage, but I did not. My second claim, for a medical condition, was also denied. Apparently I sought reimbursement for what Pet's Best considers a pre-existing condition. If this develops into a chronic condition, I suspect I'll never see reimbursement.
- INSURER:
Pets Best
- POSTED: 04/05/2022
- BY: Bruce
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Half the cost of the major competitor for the same level of coverage
I work for the largest corporate veterinary hospital in the US and as a perk, they subsidize the cost of Trupanion for four pets. Well, as most others in the animal industry know, sometimes you own more than four... I looked at purchasing Trupanion for my new Great Dane puppy as they had been great with the coverage and claims for my other pets and realized the monthly premium was over $160 for my chosen options (90% reimbursement with a $500 deductible.) I remembered a coworker recommending HealthyPaws to our clients and hearing great reviews. I was quoted a monthly premium of $82 for the same $500 deductible and 90% reimbursement plan. Fast forward a year and my puppy suffers a partial CCL tear in his left knee during a competitive field trial. HeathlyPaws has covered his initial diagnostics (radiographs, sports medicine evaluation, surgical evaluation) ($950), 16 weeks of twice weekly cold laser and underwater treadmill/hydrotherapy($3200), and his eventual TPLO surgery ($6900). He will likely require a few more months of rehab and physical therapy to fully recover and I am confident in the care he will receive knowing we are backed by HealthyPaws and not burdened by such a significant financial impact.
- INSURER:
Healthy Paws
- POSTED: 04/05/2022
- BY: Ashley
- BREED: Great Dane
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
