Fast to resolve problems and personable.
Fast to resolve problems, and personable.
- INSURER:
Trupanion
- POSTED: 03/29/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Best Pet Insurance Ever!
We've been with Lemonade for a year and they've got great customer service and empathy -- even when it's an uncovered claim.
- INSURER:
Lemonade
- POSTED: 03/28/2022
- BY: Victoria
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10
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Simple, Easy Pet Insurance
Lemonade pet insurance is so simple to use. Everything is done through the app and it is so quick and we received reimbursement right away. The only hang up is if your vet does not itemize everything. Then the process could take a while since they will call the vet. Other than that I would recommend. Also, price wise, it is great! I do like that they have additional coverage for those who want to include preventive care..etc.
- INSURER:
Lemonade
- POSTED: 03/28/2022
- BY: Stephanie
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 7 - 10
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Seamless claim process and quick payment
So glad I took out insurance on my dog Blu thru Healthy Paws. Blu suffered a torn knee ligament in both kness several months apart. Healthy Paws handled my claims without any problems or issues. They covered all expenses related to the surgery. The claims were approved and a check mailed very quickly. I highy reccomend Healthy Paws and having pet insurance. Both surgeries were in the 5K range.
- INSURER:
Healthy Paws
- POSTED: 03/28/2022
- BY: John
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: Over 11 years
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First claim success
I submitted my first claim for an office visit/shots just a couple weeks after I signed up. So easy and fast and had the money in my bank account quickly. Appreciate how well this went.
- INSURER:
Lemonade
- POSTED: 03/28/2022
- BY: Cheryl
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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Ear Infection considered "Pre-Existing" condition!
First, had to go through hoops to even file a claim. You cannot file on-line, only through the app. Then you have to answer a series of questions to an "automated person" and even submit to a "video" of you describing the events of the illness. I rescued a dog. Took him to the vet shortly after adopting him and he diagnosed with an ear infection and prescribed drops. I then purchased Lemonade a few weeks later. The first claim I submitted was over a year later for another ear infection. My claim was denied as they stated it was a "pre-existing" condition. An ear infection is an acute illness, not chronic. I will be filing a complaint with the Illinois Department of Insurance and then will cancel this policy. What good is it?
- INSURER:
Lemonade
- POSTED: 03/28/2022
- BY: Donna
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 7 - 10
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Worth the money
Lemonade has been a great policy to have for my puppy. They review and pay claims promptly. I would highly recommend them!
- INSURER:
Lemonade
- POSTED: 03/28/2022
- BY: Paula
- BREED: Labradoodle
- AGE OF PET: 0 - 3
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Easiest insurance ever!
Lemonade is so worth it!! I actually decided on lemonade based on other reviews. My first dog was unfortunately a frequent flyer at the vet (pit with skin issues) and his insurance company was an absolute pain. My current dog had to be rushed to the emergency vet and then taken to her normal vet for more testing and care (wonky liver). Submitting the (lengthy) bills was an absolute breeze! You never want to have to use your insurance but lemonade made it so simple and easy. I was able to submit everything through the app and was reimbursed pretty quickly! The reps stayed in constant contact with me and gave me little updates throughout the claim process. Everyone at lemonade is super friendly! The rep that handled my claim, Julia, was so sweet and truly cared about how my dog was doing. I also love that if your claim does not get approved for some reason they will donate the money. Bottom line: lemonade is super easy to work with and I highly recommend it!
- INSURER:
Lemonade
- POSTED: 03/28/2022
- BY: Katelyn
- BREED: American Staffordshire Terrier
- AGE OF PET: 0 - 3
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Another fantastic experience
Trupanion has always been there when I needed them most. This condition was no exception. Pebbles was diagnosed with a mast cell tumor on her ear. Needed surgery to remove her whole flap / ear. Expensive surgery but Trupanion stepped in and covered most of the cost. Thank you for always being there when I need you the most. Gary B.
- INSURER:
Trupanion
- POSTED: 03/28/2022
- BY: Gary
- BREED: Dachshund miniature - smooth coat
- AGE OF PET: Over 11 years
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