Find and read reviews with confidence

I find your "invoices" VERY confusing and hard to follow. Also, there was a mistake that shorted me approximately $55. Had I not reviewed the 3 invoices for this claim, it wouldn't have been found. I am concerned what might happen if I have an extensive claim, e. g. one that I had for a previous kitty (now an Angel) that ran for several pages and was c. $4,000 total. This shortfall was resolved, but only because I caught it. My $250 deductible was applied twice - - -

We have been serviced by Embrace since we brought our Puppy home almost 4 years ago and have certainly had our share of claims both serious and and cautionary. The response has always been prompt and professional.

As the owner of 2 Great Danes and a policy holder since 2012, I cannot emphasize enough how much I love Embrace! My 5 year old Great Dane was diagnosed with IBS a year and a half ago, and the claims process was seamless for each of his multiple visits for blood work, ultrasounds and specialists. To add to the awesomeness of Embrace, my newest addition, an 8 month old Great Dane puppy, was recently diagnosed with hip dysplasia requiring her to have costly orthopedic surgery. In times like this, having Embrace has given me the peace of mind of knowing I can provide the necessary treatments and care without worrying about finances. I'll never own another pet without Embrace!

Our dog was diagnosed with a cyst one week after we had just switched insurance companies. Five weeks later she was diagnosed with a very rare cancer. Embrace insists this is a pre-existing condition and won't cover her medical expenses Although Embrace may have the small print to exclude our dog from coverage, they did nothing to investigate the real facts of this situation to see, in reality, that this is NOT "pre-existing" in any way. If we had known of a pre-existing condition, why would we have switched insurance coverage knowing it would have caused us to lose coverage for our dog?? I feel Embrace is very uncaring about unusual cases like this and could have done more to give coverage we are paying for.

Representative was not familiar with the Breeder support program, I actually hung up on her. She did call me back after checking into it and connected me to the correct person/department.

I had to submit my claim four different times to embrace for them to finally receive it. My vet sent it through fax and email each time. The stupidest thing? Embrace says they had no history of the exam my cat took to get on the claim. That's right, they said that the exam that they required for me to get my coverage started, that they wouldn't have been able to start my coverage without, they had no record of. I was pretty irritated. On the fourth phone call, I finally got confirmation that they received my claim. This was just for a regular exam with some bloodwork. I can only image how bad it would be if it was a serious claim.

Healthy Paws has been taking care of my German Shepherd for many years now, and Caesar would not be where he is today without them. He had multiple hip issues that required a total hip replacement on both sides and Healthy Paws was always there to step in and help cover his medical expenses. They even covered him when he needed endless amounts of physical therapy and medication while he was recovering. He is living and walking pain free because of the excellent support that Healthy Paws provides. They are the best decision I ever made and all future pets will immediately get covered by Healthy Paws. I highly recommend them to any potential pet parent!!!!

The claim representatives are very nice caring and when they advise you they have Uploaded something are done it it's done

I would recommend Embrace to anyone. They have never let me down. Unfortunately my dog has had many issue but Embrace has always paid there share. Whenever I call them everyone is very pleasant to deal with.

Claims for lab, medicine were very quickly settled. I couldn't ask for better service!