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Narid was very knowledgeable and polite and personable. I really appreciated all of his assistance.

Very good coverage. Reasonably priced. Excellent customer service. Response when I submit a claim or request a preapproval is incredibly fast.

I wrote the same opinion last time you asked and again I have found Trupanion to meet every promised coverage expectation. I am more impressed than I can possibly express. My Vet is networked with Trupanion and their claim response is within minutes of being contacted for billing, ever since my original claim was approved and I have only had to pay my share and never more and have had no need to be reimbursed. I am totally comfortable recommending Trupanion to anyone, based on my experience! In all fairness, I have gone over my numerous billings for my dog's on-going cancer operations and treatments and once scrutinized, found all covered and non-covered expenses to be totally legitimate and as described in Trupanion's coverages.

The process has been seamless and easy. The staff is professional, informative and helpful.

The people that I talked to was able to get answers to my questions and was very helpful.

Beth was pleasant. There was a problem with the email receipt of Vet bills. Trupanion claimed i did not send a full page. The only thing missing was my personal cc info and sales tax info which Trupanion doesn't pay. Any other information on the invoices were not pertinent to processing these claims. Yet the invoices sat without processing for a week until I called. All Trupanion had to do was send me an email stating to resend information as a full page. Sounds like Trupanion doesn't trust their members. When I explained to Beth this concern she had no answer. So I sent the invoices again..

No attempt was made to address the nearly 20% premium increase. I will shop for another provider for my pet.

AJ was personable and very helpful

I am a true fan of Trupanion. My Bichon Frise, Ollie, has been treated with the upmost respect for his condition of diabetes. Ollie is 10 years old and doesn't even know he has a "condition". Trupanion has been very timely on his insulin payments. And the direct deposits makes everything so easy.

Good public relations and customer service.