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BEWARE the BILATERAL EXCLUSION!!!! We purchased this policy in June and three months later our 3-year-old border collie developed problems with her left CCL, was in pain and was in need of surgery. We called Pets Best and the agent explained to us that we had not met the 6-month waiting period so that surgery would not be covered. This was not a problem as I was aware of the 6-month waiting period. However, we were not aware that this would exclude coverage on the other CCL down the road!!! It would have been nice for the agent at that time to remind us of this exclusion, but no, that was not the case. I did read the policy but not word-for-word (I mean, who has the time?) and I apparently either missed or did not fully understand the implications of this "bilateral exclusion" clause. These companies bank of the fact that people are busy, there is a high probability they will not read the policy in its entirety and they will either miss or miss understand the implications of these ridiculous exemption clauses. There is no peace of mind with this pet policy. We've paid almost $8,000 in surgeries for our dog this year and Pets Best covered $0, nothing, nada, not a pill, zippo. The annual premium was $735 for 2 young dogs and I wish I would have put that money into an account instead of wasting it on this policy. Learn from my pain and save your time and money. F- Rating!

I have only had positive experiences with Nationwide, from my first phone call inquiry, to the speed with which they addressed the claims and deposited the reimbursement to my account. My vet sends in the claim and I get notified right away about coverage and deductible.

Emily was both professional and empathetic.

I have used Nationwide Per Insurance for two dogs and have always been impressed with the high level of customer service.

Nationwide has provided my pet with excellent service. Claims are handled promptly and easily. The Vet Helpline has been of assistance to me on several occasions. The agents and veterinarians I have spoken with have all been helpful and personable. I have recommended Nationwide Pet Insurance to my friends and they have been very satisfied also.

I have been with Pets Best since 2005 or 2006. My sweet girl (dog) turns 16 this week. She has had a lot of health issues since 2008. Pets Best has never, in all that time and hundreds of claims, never been difficult to work with. Quite the opposite, they are a pleasure to work with. They have always processed our claims quickly and never have I felt like they were trying to get out of paying for our pets care. They have taken such good care of us. I highly recommend having Pets Best Insurance for your pet, best peace of mind you could ever have!

So far I'm very happy with your customer service ??

Have been a member for sine time now-very pleased with claims, etc.

Love that the claim process is so easy!

Everything was taken care of promptly. I appreciate that in a company.