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I would give Trupanion a negative-five stars if that was available. A total scam. I have paid in $12,000 and when I finally brought my dog in for the first ever time for a leg injury, they would only pay $321.97 of a $1,283.30 emergency vet bill, thereby leaving me to pay $961.33. Their reasoning? First a $500 deduction on EACH visit for a new "ailment", not the annual onetime $500 deductible that is common for health and prescription coverage, which I could have accepted. They would also not cover the emergency exam, nor the resultant prescription (because it was not a "category" they choose pay for). After so many years of paying them, I immediately canceled...

I had my Sunny for 2 wonderful years. He was a rescue dog and we had no idea what’s his life was like before we found him. We took him in and decided to get him insured with This wonderful pet insurance. I was referred by my friend. That’s how good they are. They are referred by others. I’ve done the same. They were very supportive with my claims since day one till his passing. We’re so heartbroken and they made the claims easier for us till his last minute. They even cancelled his insurance which I thought it was wonderful because I don’t think I could have been able to do it. Thank you guys!! I’m very happy with Pets Best, they live up to their name!!! Francis

Avoid at all costs. They continuously email you over and over again telling you that there is a delay in processing your claim, even for very simple claims like check ups. Everything goes towards your deductible so they cover virtually nothing except for high price surgeries - run far from this company.

The company I work for decided to offer pet insurance through ASPCA this year and coincidentally our family adopted a new puppy. We have filed several claims and have been reimbursed for items that were covered. The claim process has been seamless and our refunds are set up for direct deposit. My only regret was not signing up before we adopted so a few of the initial vet visits would have been covered as well.

Our dog suddenly lost control of his hind legs, so we rushed him to the emergency vet. We found the doctors treating Brambleberry to be professional, competent, and compassionate and are closely following their recommendations. The surgery came before the disk material, and the bleeding damaged the spinal cord. Doctors are saying he is healing rapidly, faster than the usual curve. We feel so fortunate to have Healthy Paws Insurance, which made it so much easier to afford this life-saving decision to have Brambleberry have the surgery. Filing claims was straightforward, and the payment was quick. He is well on the way to a full recovery.

Our dog suddenly lost control of his hind legs and we rushed him to the emergency vet. We found the doctors treating Brambleberry to be professional, competent, and compassionate and are closely following their recommendations. The surgery came before the disk material and the hemorrhage damaged the spinal cord. Doctors are saying he is healing rapidly, faster than the usual curve. We feel so fortunate to have Healthy Paws Insurance, which made it so much easier to afford this life-saving decision to have Brambleberry have the surgery. Filing claims was simple and the payment quick.

I can not say enough of Metlife. They have always been there for my pet (unfortunately my baby passed away). I'm so sad.😔 Their staff members were always helpful. Reimbursement claims were taken care of in a timely manner. If I didn't have Metlife, I don't think I would have been able to obtain the care my baby needed. When, or if, we get another pet, I will definitely be reaching out to MetLife. Note, they even provided me with a Pet Grief group. Thank you, Metlife!

Customer Service awesome - Payment for coverage for TPLO was received within days of surgery. Process was painless and stress free. Communication via text and email was issued every step of the way. Would highly recommend this Pet Insurance. Rates are affordable. Five stars from this happy customer.

Our family is beyond grateful for the coverage that we have for our sweet kitten through Healthy Paws. The financial assistance, easy processing, and fast reimbursements that Healthy Paws provided throughout an extremely difficult time to ensure our sweet boy was able to get the care he needed is something we are forever thankful for. I cannot recommend this coverage for your furry family enough!

I trusted this insurance because of their partnership with Costco, a brand with a great reputation. I've been paying for this insurance for a long time and never made a claim. My dog has pre-existing conditions, and I've always covered treatments out of pocket. When I finally needed to use the insurance for a skin infection, they denied my claim, citing pre-existing conditions. However, the records they referenced had nothing to do with my dog's skin! After calling, they suggested reopening the case, but I cancelled the insurance immediately. This feels like a scam—they do everything possible to avoid paying. I want an insurance company that actually helps, not one that works to avoid their responsibility.