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I really liked the agent Travis. I like the fact that you’re local and close to where I live in Maple Valley. I felt comfortable with the coverage and I look forward to the peace of mind.

Took a long time and then didn’t qualify for payment

Very easy to submit forms. Received confirmation quickly.

Friendly, efficient and helpful.

Amber was amazing! Sweetheart! Caring, empathetic and understanding. Just great service all around!!!!!! LOVE TRUPANION.

Easy to upload invoices and add onto a claim.

First time I've purchased pet insurance and this is on my Australian Shepherd youngster. I got the insurance policy AND the Wellness Rewards policy to boot. Because Fizz is young, I opted to schedule him for a wellness check to fill out the orthopedic exam for waiver of waiting period (rough and tumble boy!) I got a reminder that Embrace had not received it (Vet's office was faxing in, but sometimes those things fail), so I sent an email with the Filled/signed form from the Vet, as well as an image of the bill that I paid for that appointment. I never thought about it falling under the Wellness Rewards, I simply sent it to show that it was actually performed at the Vet's office. Next thing I know, I've gotten an email 3 business days later confirming they received my form and the waiver is applied on the orthopedic side, and 3 business days after that an email confirming they've accepted, processed, and paid for that visit under my Wellness Rewards and a check is on it's way! I think there's a whole lot of industries out there that could take a lesson in how to take care of your customers! Thank you so much!!

I never had to worry about making sure my pet gets the right medical attention. And at the end, your representatives were compassionate and ensured we are taking full advantage of our policy despite the hard time. I am very appreciative of their support! Thank you.

It has helped out a lot with unexpected bills for my dog and the CSR I spoke to was extremely friendly and helpful.

Trupanion changed their policy from when we originally purchased our plan. We are very upset by this as the features we thought we could have are now not allowed. I would have selected a different plan that was cheaper if I had know I would not have the flexibility I was promised.