5
out of 5
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5
out of 5
The times I've had to telephone for information I've found the representatives very knowledgeable and friendly to a point beyond customer courtesy.
The times I've had to telephone for information I've found the representatives very knowledgeable and friendly to a point beyond customer courtesy.
- INSURER: Trupanion
- POSTED: 11/14/2020
- BY: Richard
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
5
out of 5
The people that I worked with were very nice patient and tried to be helpful.
The people that I worked with were very nice, patient and tried to be helpful. I adopted my dog from a shelter. The sheltered neutered on Monday. I took dog home on Tuesday. The shelter provided me an offer from TRUPANION for a 30 day free trial if I signed on within 24 hours of adoption, which I did. Then the dog had a medical complication because of the surgery. even though I only owned the dog 4 days, TRUPANION, refused to cover the expense or meet half way, because The procedure happened 48 hours prior to the policy being active. I sort of get it but then I don't because the promo was provided by the shelter. Why combine a promo with a shelter, if you won't cover any complications, knowing that there is potential of illness in shelter adopted pets? Like I said, the people that denied the claim were at least polite about it.
- INSURER: Trupanion
- POSTED: 11/13/2020
- BY: Valerie
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Every interaction I have had with Trupanion has been very positive.
Every interaction I have had with Trupanion has been very positive. Everyone is always professional, caring and knowledgeable.
- INSURER: Trupanion
- POSTED: 11/13/2020
- BY: Lynn
- BREED: Blue Tick Coonhound
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
5
out of 5
Healthy Paws cares and goes out of their to help with any issue you in counter.
My experience with Healthy Paws has been great. Their customer service is incredible. The person I spoke with was wonderful and the people that helped resolve my issue. I would recommend Healthy Paws to everyone!
- INSURER: Healthy Paws
- POSTED: 11/12/2020
- BY: Maria
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
I've been a customer for 4 years and every year our monthly payment has gone up but this year it went up $13 dollars.
I've been a customer for 4 years and every year our monthly payment has gone up but this year it went up $13 dollars. And you claim it has nothing to do with my pets age or health condition but its very ironic that I met my deductible this year and now I am getting my monthly payment increased. Will not be using trupanion again for my next pet.
- INSURER: Trupanion
- POSTED: 11/12/2020
- BY: Amy
- BREED: Boxer
- AGE OF PET: 7 - 10
5
out of 5