Horrible Claim Service
Worst claims service ever. They don't even look at claims for 2 months. They blame Markel & keep saying things are going to change but so far it's been several months trying to get a claim even looked at. I would not recommend this company. There are other pet insurance providers that will provide better service at the same rates.
- INSURER:
Figo
- POSTED: 01/22/2018
- BY: Myrna
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Everytime my dogs have gotten sick or injured,
Everytime my dogs have gotten sick or injured, Trupanion is quick to review and reimburse monies.
- INSURER:
Trupanion
- POSTED: 01/22/2018
- BY: Eileen
- BREED: Poodle-Toy
- AGE OF PET: 7 - 10
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Wellness
For the wellness of the pets enrolled in this plan I believe that Trupanion should pre-authorize an annual physical exam for free to each pet covered under any plan. In the long term this could save both the pet owner and Trupanion money by diagnosing health problems early.
- INSURER:
Trupanion
- POSTED: 01/21/2018
- BY: Jennifer
- BREED: Maltese
- AGE OF PET: Over 11 years
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Pets Best IS the BEST
Pets Best was fast and fair in its service
- INSURER:
Pets Best
- POSTED: 01/20/2018
- BY: Jane
- BREED: Yorkshire Terrier
- AGE OF PET: Over 11 years
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Quick reimbursement and no hassles.
Quick reimbursement and no hassles.
- INSURER:
Trupanion
- POSTED: 01/20/2018
- BY: Nicola
- BREED: Miniature Wire Haired Dachshund
- AGE OF PET: 7 - 10
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Always friendly
Always friendly fast service. Because of the fast responses to filing my claims every time, when I didn't get one from a recent claim I knew there was an issue. So I called Trupanion & Lex answered. I explained the issue. She said she'd take care of it & in a couple of hours I got my acknowledgment that claim was received. The issue was with the Vet. Office not Trupanion. Thank you Lex for the awesome service as always.
- INSURER:
Trupanion
- POSTED: 01/15/2018
- BY: Georgianne
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Life savers
My dog had an emergency and after submitting our bills, we got reimbursed right away! Love the fact that we can use ANY vet
- INSURER:
Figo
- POSTED: 01/12/2018
- BY: David
- BREED: Labradoodle
- AGE OF PET: 7 - 10
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BIG Waste of money
After paying $155 a month for 2 dogs for the past couple of years, my little one had to have a NON-routine dental procedure with 9 extractions. All the money I've been paying for pet insurance was akin to flushing it down the toilet as Pets Best denied my claim, paying absolutely nothing! Biggest rip off I've ever experienced.
- INSURER:
Pets Best
- POSTED: 01/10/2018
- BY: Ginger
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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Very happy.
Throughout the years, dating back when I came on board in July 2012, I've been extremely happy with the way Trupanion has conducted business.
- INSURER:
Trupanion
- POSTED: 01/10/2018
- BY: Gene
- BREED: Poodle
- AGE OF PET: Over 11 years
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Great service, thank goodness we got insurance!
Excellent service, unfortunately we had several health issues with Buddy and luckily we had signed up for this insurance plan otherwise it would have been very costly!
- INSURER:
ASPCA
- POSTED: 01/06/2018
- BY: Nora
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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