Find and read reviews with confidence

My 9 year old German Shepherd tore his ACL and required TPLO surgery. I had taken him to two different vets for consultations and was referred to a third for the actual surgery. Healthy Paws handled my claims by email within a couple of days. When the surgery was finally completed and I sent in the last claim they responded within hours! They covered exactly what they said they would cover and made the whole experience so much less stressful than it would have been otherwise.

Dealing with embrace is hassle free, The people are great, and they cover what they say they're going to cover.

My Chi mix, Billie, started limping one day. At anything faster than a walk, she would lift her right hind leg and hop a long. I thought it was a sprain and that it would go away, but it didn't. after a week or two, I took her into the vet. He said it was a problem with her hip joint. Somehow, probably through an injury, the ball at the end of her femur had broken off and was still in there, floating around in the joint socket. It was causing her some discomfort and to relieve her pain, he would need to remove the piece that had broken off. The surgery was about a month ago and she's doing MUCH better. The service from Healthy Paws was friendly, courteous, and ultra fast! They were a pleasure to work with. Thank you, Healthy Paws!

I submitted my invoice with my dog's medical records and received confirmation within the day that all claims were processed. Check arrived 8 days later. I couldn't be happier with the quality of service!

My dog had a crazy, unexpected accident about 10 days after we purchased insurance. She burst a spinal disk and we had to take her in for an MRI. The process of reimbursement was easy, quick and simple. We paid out of pocket and were reimbursed within two weeks.

I was relieved to find an insurance company that had an annual deductible vs. a per condition deductible while offering the same type of plan. This company has been so great to deal with from the initial set up to processing payment in a timely manner. They even followed up with a personalized email checking in to see how our pet was doing post surgery. Our vet did not do this. I feel this company goes the extra distance which makes them one of a kind.

I was very pleased and happy how my claim was handled. The customer service assistant was very friendly and patient with me. I will always use Pets best insurance for my pets.They are the best! Thank you.

Embrace system always seems to reject my info requiring me to call - very annoying and time wasting. Time to improve that feature.

Turned in claim and received it was accepted way faster than I thought.

My dog was ill for days vomiting and generally distressed. The bland diet was not helping. Before medicating her she was given X-rays to eliminate an obstruction. No obstruction and antibiotics followed and continued with the bland diet.Pets Best took care of the claim immediately. They communicated immediately and when there was a lack of claim information they let me know. There was no waiting or hassles. I recommend them highly.