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I was very happy about the speed that it took to process the claim, and the reimbursement amount.

After I submitted my first claims ($1000 worth in the first 4 months of having the insurance) I started reading reviews so I got worried that I may not get paid. A lot of them said if they do pay you they will reduce the amount to something they think is reasonable. I kept calling and calling them because I was worried this would happen. It took a month but I was paid in full (at the 90% deductible rate on my contract). Overall, the experience made me add my new puppy to the same insurance as well and got a 10% discount by doing so. My 8 month old Shih Tzu was born with Kidney Disease which obviously no one knew... and now the pet insurance is paying for all of her tests and follow up visits.

Honestly a great and amazing program/insurance. Wouldn't have it any other way!

without a doubt Embrace is the best. my claims were finished in a timely manner. when I asked for help they were there from the start and answered all of my questions.

We are so happy that we invested in pet insurance. We had a previous bad experience with another insurance company with our older dog so we took time to research the companies before purchasing insurance this time. In our opinion, Embrace had the best plan out there with the choices they offered including the wellness option. We got the insurance not long after bringing our puppy home-he was 3 months old. We didn't want to wait and then have to be concerned about pre-existing conditions. We didn't think we would need to use it so soon but he recently had a visit to the emergency vet and then a couple day stay at the vet with vomiting. We knew the bills were going to be high but we wanted him to have the best care possible. Knowing that we had Embrace made us feel a lot better. It was so easy submitting the claims online and it took a few days to get additional medical records from our doctor but there were no issues and the claims were paid quickly. We are so happy that we have EMBRACE!

I have always been impressed with the way claims were handled fairly and with the way everyone I ever spoke to at Embrace was kind, respectful and helpful. Years ago, I recommended Embrace to my veterinarian and now she recommends it to her other clients. A few weeks ago, my beloved dog died. There were a lot of medical bills in her final weeks. All were handled rapidly and then I was shocked when I received an email telling me that I was getting a prorated refund for the annual premium I had recently paid. That was followed by a condolence card individually signed by many staff members. Embrace could teach purveyors of human insurance a thing or two. I will continue to recommend you to anyone who is interested in pet health insurance.

Trupanion was very thoughtful and caring in processing my claim during the loss of my beloved dog.

Very quick with response and had to make a call for question. Rep was extremely helpful and pleasant.

I've been with Trupanion for several years and have filed numerous claims. I have always had great customer service and they have paid the claims in accordance with the policy. I would highly recommend Trupanion to pet owners.

Ive had to file several claims for Gabriel over the years. Each time, the claim is processed and in my hands within 2 weeks. Im very happy with Trupanion and have recommended it to many of my friends.