Every time a customer service rep helps me I'm always left satisfied.
Every time a customer service rep helps me, I'm always left satisfied. Drew was very kind and help me get what I needed done quicly
- INSURER:
Trupanion
- POSTED: 04/05/2022
- BY:
- BREED: Miniature Labradoodle
- AGE OF PET: 7 - 10
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100% worth it
Very easy and seamless submitting the claim through my vets office.
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Pets Plus Us has been a lifesaver in treating Fiona’s allergies.
Pets Plus Us has not only covered Fiona’s expensive allergy medication but also medication for recurring ear infections and a recent surgery. Customer service has always been extremely helpful, friendly and a pleasure to speak to. They genuinely care about my pets wellbeing. Thank you.
- INSURER:
Pets Plus Us
- POSTED: 04/04/2022
- BY: Jennifer
- BREED: Wheaten Terrier
- AGE OF PET: Over 11 years
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PPU was very prompt in paying my rather large claim. Thank you!
I would highly recommend PPU. I have both of my Goldens insured with them and have been very happy with their service. They are very helpful when an issues arises and work quickly toward a resolve.
- INSURER:
Pets Plus Us
- POSTED: 04/04/2022
- BY: Kory
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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100/10 Would Recommend
Oh Em Gee. If I could give this 1,000 stars I would. We recently got a new puppy and I know vet bills can be costly especially in emergency situations so I knew we should probably get insurance. I shopped around but Lemonade was so easy and so friendly. I paid a little more a month for preventative exams because I know puppies have a lot of well checks. He had his first one a few weeks ago and I was able to submit the claim through my app and was reimbursed immediately. Everyone at Lemonade I have come in to contact with has been an absolutely joy and the process has been so easy!
- INSURER:
Lemonade
- POSTED: 04/04/2022
- BY: Megan
- BREED: Aussiedoodle
- AGE OF PET: 0 - 3
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Excellent Service!!!!
I thought the ease of the claims (i had 2 dog claims) Wellness claims for both pets.
I thought since I had the best plan of 90% coverage I would have seen more than $360 of $885 returned to me. Not pleased with the outcome but they were very quick at answering the claims.
- INSURER:
Lemonade
- POSTED: 04/04/2022
- BY: Dorothy
- BREED: Beagle
- AGE OF PET: 7 - 10
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Get you everytime
The customer service is team is very kind and always answers. That being said so far every time I’ve used them, they only pay out a couple dollars of my bill. I’ve got a $200 deductible and they refuse to pay the emergency exam fee for any animals. It’s a cheap move and it’s very frustrating. What’s the one fee ALWAYS *required* by every vet during an injury? The emergency exam fee. So out of my nearly $400 bill with a $200 deductible I got a whopping $36. Doesn’t even pay my monthly bill. This service is based on fear. I’m pressured to keep it through marketing and social media that if I don’t I won’t be able to afford my pet’s surgery fees, but amazingly they don’t pay out everytime I’ve needed them. It’s pretty frustrating.
- INSURER:
Trupanion
- POSTED: 04/04/2022
- BY: Josiah
- BREED: Husky
- AGE OF PET: 7 - 10
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Excellent customer service and payment reimbursement is quick
Excellent customer service and payment reimbursement is quick
- INSURER:
Trupanion
- POSTED: 04/04/2022
- BY:
- BREED: Maltese
- AGE OF PET: 7 - 10
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