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Every interaction I have had with Trupanion has been very positive. Everyone is always professional, caring and knowledgeable.

The people that I worked with were very nice, patient and tried to be helpful. I adopted my dog from a shelter. The sheltered neutered on Monday. I took dog home on Tuesday. The shelter provided me an offer from TRUPANION for a 30 day free trial if I signed on within 24 hours of adoption, which I did. Then the dog had a medical complication because of the surgery. even though I only owned the dog 4 days, TRUPANION, refused to cover the expense or meet half way, because The procedure happened 48 hours prior to the policy being active. I sort of get it but then I don't because the promo was provided by the shelter. Why combine a promo with a shelter, if you won't cover any complications, knowing that there is potential of illness in shelter adopted pets? Like I said, the people that denied the claim were at least polite about it.

My experience with Healthy Paws has been great. Their customer service is incredible. The person I spoke with was wonderful and the people that helped resolve my issue. I would recommend Healthy Paws to everyone!

Good insurance but expensive without some basics covered.

I've been a customer for 4 years and every year our monthly payment has gone up but this year it went up $13 dollars. And you claim it has nothing to do with my pets age or health condition but its very ironic that I met my deductible this year and now I am getting my monthly payment increased. Will not be using trupanion again for my next pet.

I have been paying for the past 3 years and have only gotten around $40 back. While I'm happy that it indicates that my dog has been pretty healthy, I've had some pretty steep vet bills that haven't been covered. The cost has gone up by quite a bit and now the deductible can only be raised and not lowered...the flexibility had been a real plus.

Excellent Customer Service

So far only one of the claims I've submitted was honored. We've had ASPCA with other dogs and never experienced anything like this. The only reason we went with Trupanion was because our rescue dog came with the insurance.

Because Sydney made my problem go away. Very easy to interact with her.

Because you guys are great