Find and read reviews with confidence

Pro: 1. A human answers the phone. You do not have to wade through numerous phone prompts. And not a call center from overseas. 2. They’re efficient and process the claims in a timely manner. 3. They check in every so often to tell you the status of your claims and are kind when you call about it. 4. They are straightforward in what the cover. 5. From social media, they appear to treat their employees well. Con: 1. My deductible rose dramatically. I think we started at a couple hundred and are now at a $1,000 (already met). Worth it when you own a cavalier. And likely standard in the insurance industry? I don’t know. I highly recommend Trupanion.

I was pretty skeptical about getting my dog insured for accidents and illness, fearing that most things would not be covered and the process for submitting claims would be a hassle. I just submitted my first few claims and am amazed at how quickly i submitted my claims and how quickly I received reimbursements. I highly recommend!

So far the process has been so easy. Customer service is always willing to help. Communication is great, the app is user friendly. Cant say enough about how fantastic this company and their staff are and im so glad i got pet insurance.

I did mail the paper for the 76er cent for the amount of 105.00 the claim formed was sent to you two weeks ago,please send the amount owed to me. Thank you, Jeanette GRobinson

Super helpful. Thank you

I have covered Tucker with Trupanion since he was less than six months old. This has been a true partnership with Trupanion always providing exceptional service - great electronic claim processing, fantastic information on the status of my claim, excellent payment, and thorough information on what payment was made and denied. I provide complete information on the claim to expedite processing. Based on my policy, there has always been excellent justification for all their decisions. As an example of their service, Tucker was seen at APEX Animal Hospital yesterday morning, and I submitted the electronic claim late last night. Early this morning, I received an email from Trupanion that my claim had been approved, providing an easily understandable Explanation of Benefits and notification that my payment was deposited. Wow! One cannot get better service! While I always received prompt service from Trupanion, this is a new record. Trupanion doesn't always process claims this quickly, but they are always very prompt. I am exceedingly happy with Trupanion's payment plan options, customer-friendly service, prompt and understandable payment, and overall demeanor. I would highly recommend Trupanion.

This company is a total rip off. They paid less than 15% of my vet bill for a sick visit. Save your money. Cheaper to pay your vet bill out of pocket.

Sounds great, but when you really need them, they find some exclusionary clause, and then you're left with the vet bills anyways; plus the frustration and disappointment of your having gotten involved with PPU in the first place!. If you really want or need pet insurance, I strongly suggest you look elsewhere. And if you're a Costco member, done't be fooled into thinking you're getting a good deal through Costco, in fact you can usually find better pricing through other channels. Surprised Costco associates its brand with this provider.

We’ve had MetLife for my dog since we adopted him. It’s a great insurance company. Unfortunately we’ve had to use it a few times; and man, am I thankful we have it. Submitting a claim is quick and easy. Customer service is great. Receiving reimbursement is quick. 10 out of 10 recommend.

I’ve had Healthy Paws for three different cats and two have needed to use the insurance at some point in time. The latest health scare would have cost us thousands, but we submitted our claims and within a week it was approved and the check was in the mail! They make it so easy, with no stipulations (much easier than human insurance) and I’m so grateful to have them. They even follow up asking about how my kitty is doing. Highly recommend!!