excellent service.
excellent service. not on hold long at all. staff speak excellent english and are compassionate about the animal, but just getting the money.
- INSURER:
Trupanion Canada
- POSTED: 04/06/2022
- BY:
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Happy Pet Owner
Emily was very personable and informative
- INSURER:
Trupanion
- POSTED: 04/06/2022
- BY:
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 7 - 10
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John is an amazing person animal lover and great customer service representative.
John is an amazing person, animal lover and great customer service representative.
Trupanion is lucky to have him.
- INSURER:
Trupanion
- POSTED: 04/06/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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With being a part of the Trupanion family my dog Sara Emily is able to live longer and more comfortable.
Trupanion has saved our savings account if it wasn’t for Trupanion having for dogs we would be broke. I had no idea that shelties have such rare diseases that are very detrimental to their health and well-being
- INSURER:
Trupanion
- POSTED: 04/05/2022
- BY: Carol
- BREED: Shetland Sheepdog
- AGE OF PET: 0 - 3
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Absolute piece of mind !
Not quite 2 months ago Baxter had a urinary obstruction. It is considered a medical emergency. Having lost a feline fur baby 2 years ago from this I was a wreck! After all was said and done with Baxter's care, I submitted the vet notes of the incident to Healthy Paws. The app was simple to use, and when I had a question the staff was so supportive and understanding! They are also excellent at communicating the process as well, I had follow up emails and the like. Within 5 days of my claim, everything was completed and I had my money 2 days later! So thankful for Healthy Paws!!!!!
- INSURER:
Healthy Paws
- POSTED: 04/05/2022
- BY: Aimee
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Unsophisticated ecommerce and no technical support
I was unable to file a claim on the iPhone app. It is very difficult to find a support contact, and I found only phone support. No email, no chat, Further, the support is for coverage and filing issues. It is not technical support. It is no surprise that the agent was unable to offer any assistance. The only help offered was a physical address to submit claims by postal mail. Though not suggested or offered, It turned out that the website worked fine. Maybe there are better providers, but Pet's Best seems to lack polish and a grasp of modern commerce.
20 years ago I considered insurance for a new puppy. Because so many conditions were not covered, I chose not to buy. Twenty years later, the industry appeared top have matured a bit. I now question that. With a new puppy, I purchased from Pet's Best. On my first claim I was denied. I thought I'd bought wellness coverage, but I did not. My second claim, for a medical condition, was also denied. Apparently I sought reimbursement for what Pet's Best considers a pre-existing condition. If this develops into a chronic condition, I suspect I'll never see reimbursement.
- INSURER:
Pets Best
- POSTED: 04/05/2022
- BY: Bruce
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 0 - 3
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Half the cost of the major competitor for the same level of coverage
I work for the largest corporate veterinary hospital in the US and as a perk, they subsidize the cost of Trupanion for four pets. Well, as most others in the animal industry know, sometimes you own more than four... I looked at purchasing Trupanion for my new Great Dane puppy as they had been great with the coverage and claims for my other pets and realized the monthly premium was over $160 for my chosen options (90% reimbursement with a $500 deductible.) I remembered a coworker recommending HealthyPaws to our clients and hearing great reviews. I was quoted a monthly premium of $82 for the same $500 deductible and 90% reimbursement plan. Fast forward a year and my puppy suffers a partial CCL tear in his left knee during a competitive field trial. HeathlyPaws has covered his initial diagnostics (radiographs, sports medicine evaluation, surgical evaluation) ($950), 16 weeks of twice weekly cold laser and underwater treadmill/hydrotherapy($3200), and his eventual TPLO surgery ($6900). He will likely require a few more months of rehab and physical therapy to fully recover and I am confident in the care he will receive knowing we are backed by HealthyPaws and not burdened by such a significant financial impact.
- INSURER:
Healthy Paws
- POSTED: 04/05/2022
- BY: Ashley
- BREED: Great Dane
- AGE OF PET: 7 - 10
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Paid for nothing
We have a Shiba Inu who had knee surgery on her left leg in 2020. She injured the leg in late 2019 so we decided to get insurance and Trupanion seemed to have the highest reviews so we decided to go with them. The beginning of 2022 we noticed signs that the right knee was starting to bother her. When we submitted the estimate for the surgery on the right knee it was declined. They have the fine print in their policy that if you have an injury to the left leg any future injury to the right leg is considered the same injury and is not covered because it is a bilateral injury. We ended up paying over $1,200 in premium to Trupanion and received nothing for it. Save your money for future injuries or illnesses because you will end up paying for the treatments. They have loopholes to get out of paying for everything.
- INSURER:
Trupanion
- POSTED: 04/05/2022
- BY: George
- BREED: Shiba Inu
- AGE OF PET: 7 - 10
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Thank you for helping Harley get on the road to recovery!
When Harley had to see her vet for xrays and we learned she'd torn her cruciate ligament we knew it meant a big surgerical cost and lenghty recovery period. I am so relieved we got a policy with trupanion as soon as we got Harley because it meant she got the best of care and we could budget and plan quickly. I am very grateful and recommend trupanion to all my pet owning friends. I wouldn't be without it.
- INSURER:
Trupanion Canada
- POSTED: 04/05/2022
- BY: Rachel
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 7 - 10
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I love trupanion!
I love trupanion. They are so easy to use and their customer service is impeccable. They have saved my elderly dogs life and are keeping my other animals healthy and thriving.
- INSURER:
Trupanion
- POSTED: 04/05/2022
- BY: Kathrynn
- BREED: Basenji
- AGE OF PET: Over 11 years
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